Abinaya Chandran

Results-driven Software Engineer with 1.5 years of experience in L1.5 Application Support at HCL Technologies, specializing in support of US-based Supply Chain Management (SCM) applications. Demonstrates strong competency in incident management, application monitoring, and SLA-driven batch job processing. Proficient in Java, Selenium, and MySQL, with practical exposure to enterprise application support and software testing.

Support Engineer, L1.5 Application Support - HCL Technologies - Chennai, India

(2024-02 - 2025-07)

• Provided L1.5 support for US-based SCM (Supply Chain Management) applications handling domestic and international batch processing operations.
• Proactively monitored application health, job schedules, and system metrics using Grafana dashboards and Compleo DTC, ensuring continuous uptime and performance.
• Managed and resolved production incidents within defined SLA timelines, maintaining high service availability for critical business operations.
• Conducted incident root cause analysis (RCA) and collaborated with L2 and L3 engineering teams to implement lasting defect fixes and system improvements.
• Applied Java and Selenium expertise to support application stability, regression testing, and verification of defect resolutions in production environments.
• Documented incident reports and maintained knowledge-base articles to facilitate faster resolution of recurring issues.

Bachelor of Engineering - Electrical and Electronics Engineering - Vel Tech Multi Tech Dr. Rangarajan Dr. Sakunthala Engineering College (2018 - 2022)