Abinaya N
Catalog Lead
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About
Experienced Catalog Lead with a strong background in catalog management, process improvement, and data-driven decision-making. Proven track record of optimizing retail selections on global e-commerce platforms, driving customer satisfaction, and achieving business objectives. Seeking to contribute expertise in a dynamic role that emphasizes growth and innovation.
Experience
Catalog Lead - Amazon Development Centre, AMPS US (Core - Strategic Account Services)
(2020-09 - 2022-02)
- Lead catalog management initiatives to enhance retail selection on Amazon's global online catalog, positively impacting customer buying decisions.
- Collaborated with vendors and internal teams to identify and resolve catalog defects, improving selection and driving sales growth.
- Conducted detailed return analysis to identify return trends, eliminate discrepancies, and enhance customer satisfaction.
- Extracted and analyzed seller performance reports to optimize product views and increase engagement, improving seller growth.
- Managed duplicate product listings, ensuring accuracy and consistency across product variations.
- Spearheaded process improvement efforts, implementing automation and technology solutions to streamline operations and improve productivity.
Senior Process Executive – Voice - Cognizant Technology Solutions
(2016-05 - 2018-01)
- Supported Emblem Health Insurance (USA) by providing accurate information on medical benefits and claims to healthcare providers.
- Resolved escalations and coordinated with internal teams (billing, research) to settle account disputes efficiently.
- Maintained comprehensive project documentation to ensure accurate tracking and reporting.
Junior Accounts Executive – AR Caller - Ajuba Solutions Pvt Ltd
(2014-07 - 2016-03)
- Followed up on unpaid and unresolved insurance claims, ensuring timely payment and resolution in line with client expectations.
- Analyzed claims data and took action based on client instructions, improving the payment cycle and claim resolution process.
HTML Developer - Sysmix Infotech Pvt Ltd
(2013-02 - 2014-03)
- Worked as an HTML developer, fixing design elements and ensuring accurate web page functionality in collaboration with the development team.
Education
Bachelor of Technology (B.Tech) - Information Technology - New Prince Shri Bhavani College of Engineering & Technology (2012)
Higher Secondary Certificate (HSC) - St.
Theresa Girls Higher Secondary
School (2008)
Secondary School Leaving Certificate (SSLC) - St.
