Abinaya N

Experienced Catalog Lead with a strong background in catalog management, process improvement, and data-driven decision-making. Proven track record of optimizing retail selections on global e-commerce platforms, driving customer satisfaction, and achieving business objectives. Seeking to contribute expertise in a dynamic role that emphasizes growth and innovation.

Catalog Lead - Amazon Development Centre, AMPS US (Core - Strategic Account Services)

(2020-09 - 2022-02)

• Lead catalog management initiatives to enhance retail selection on Amazon's global online catalog, positively impacting customer buying decisions.
• Collaborated with vendors and internal teams to identify and resolve catalog defects, improving selection and driving sales growth.
• Conducted detailed return analysis to identify return trends, eliminate discrepancies, and enhance customer satisfaction.
• Extracted and analyzed seller performance reports to optimize product views and increase engagement, improving seller growth.
• Managed duplicate product listings, ensuring accuracy and consistency across product variations.
• Spearheaded process improvement efforts, implementing automation and technology solutions to streamline operations and improve productivity.

Senior Process Executive – Voice - Cognizant Technology Solutions

(2016-05 - 2018-01)

• Supported Emblem Health Insurance (USA) by providing accurate information on medical benefits and claims to healthcare providers.
• Resolved escalations and coordinated with internal teams (billing, research) to settle account disputes efficiently.
• Maintained comprehensive project documentation to ensure accurate tracking and reporting.

Junior Accounts Executive – AR Caller - Ajuba Solutions Pvt Ltd

(2014-07 - 2016-03)

• Followed up on unpaid and unresolved insurance claims, ensuring timely payment and resolution in line with client expectations.
• Analyzed claims data and took action based on client instructions, improving the payment cycle and claim resolution process.

HTML Developer - Sysmix Infotech Pvt Ltd

(2013-02 - 2014-03)

• Worked as an HTML developer, fixing design elements and ensuring accurate web page functionality in collaboration with the development team.

Bachelor of Technology (B.Tech) - Information Technology - New Prince Shri Bhavani College of Engineering & Technology (2012)

Higher Secondary Certificate (HSC) - St.

Theresa Girls Higher Secondary

School (2008)

Secondary School Leaving Certificate (SSLC) - St.

Theresa Girls Higher Secondary

School (2006)