Abraham Mens

Currently responsible for a £10m portfolio of services and TFM contracts including projects within Greater London at University college of London hospital (UCLH). A versatile and dynamic professional with a keen interest senior account leadership position, a BA degree in Business and Marketing and MSC in management and leadership, as well as practical experience in this field ensures enthusiasm, commitment, and expertise. Adopts a practical, level-headed approach to solving complex problems and issues with a proven track record of achieving targets and goals.

Excellent presentation and motivational skills with a keen eye for detail; and good all round PC aptitude with an intuitive ability to learn new systems and software quickly. A conscientious and supportive colleague who will make a positive contribution to team success.

Senior project lead at Mitie (2021-08 – Present)

Currently working as projects lead with responsibility of managing the projects and minor works for the Mitie contract at UCLH and we deliver the planned and reactive maintenance. A key aspect of my role is the management of the lifecycle fund and creating the annual budget for delivering lifecycle works across the hospital.

• Establish a vision and strategy to positively direct a team in the achievement of common goals and overall organisational objectives and benefits.
• Accountable for ensuring the safe delivery of a project to time, cost, and quality with responsibility for leading the project to a successful conclusion.
• Take personal responsibility for the consistent application and standards of project procedures.
• Provide leadership, management, and governance to ensure projects meet specified requirements.
• Delivery of projects and programmes within a contractual framework operating with processes to ensure legal and contractual compliance in conjunction with the responsible Commercial Manager.
• Establish and verify delivery programme baselines and operate project control processes (requirements capture, planning, cost, risk, trend analysis and change control).
• Through stakeholder analysis effectively identify and actively manage stakeholders consistent with the overall strategy of the business and delivery of component programmes and projects.
• Proactively work to prevent adverse impacts on delivery through management of risks and project interdependencies. This includes development of a project risks and opportunities plan and instigates mitigation measures or other appropriate actions.
• Able to identify, define and manage change at an organisational level through the delivery of projects and work packages.
• Provides project performance and Lead CDM activities for the project in accordance with the Health, Safety and Environment process.
• Develop strategic knowledge of project and programme Lessons Learned and “best practice techniques”. Lead their application to maximise effectiveness of Company project delivery.
• Lead, motivate and manage team performance. Carry out staff appraisals and manage staff related issues in line with Company HR policy, process, and procedures.
• Identify development opportunities and training for direct reports and team members.
• Demonstrate and enable a safety-first working culture.
• Actively promote environmental awareness/considerations and sustainability through the project delivery cycle
• Flexible and adaptable approach, willing to take on new work challenges.
• Proactive communicator both internally and externally to the project
• Customer focused with ability to develop and maintain positive and interactive project relationships.
• Demonstrates strategic thinking and an active, innovative approach to problem solving and identifying solutions.

Senior Account Manager Lambeth council and BB Rail at Engie (2012-07 – 2021-08)

My main responsibilities include - worked as a Senior account manager on a full TFM contract with responsibility for a team of technicians, cleaners, securities, porters, and contractors that carry out the planned and reactive maintenance. My role required me to oversee all the contract including variation works across the project.

• Full TFM management responsibility of 210 sites including 13 PFI schools.
• Health and safety management including incident and accident reporting, H&S compliance, including permits and inspections.
• Budgetary and invoicing responsibility.
• Manage and develop 10 direct reports 1500 indirect reports – identifying training and development needs.
• Regular weekly and monthly formal and informal meetings with the local authority, SPV and schools.
• Responsible for maintaining positive customer relationships.
• Compliance responsibility for both statutory and company procedures
• Management of the helpdesk ensuring accurate PPM scheduling, reactive maintenance, and asset collection.
• Attending to emergency call outs.
• Responsible for the contract’s performance against KPI’s and SLA’s.
• Responsible for monthly and annual performance reports.
• Subcontractor management ensuring performance and positive relationships.
• Scheduled audits internal and external.
• Management of HR processes relating to performance and disciplinaries.

Senior Account Manager Rochdale schools at Engie (2019-02 – 2021)

Previously worked as a Senior account manager based onsite where I was responsible for a team of engineers, caretakers and cleaners. Through this role I was able to adopt a more hand on approach working closely alongside my team and subcontractors. I was able to develop strong customer management skills working in the same environment of a demanding customer.

• Hard and Soft services management responsibility for 3 PFI secondary schools.
• Invoicing responsibility.
• Extensive line management of a team of 40.
• Regular formal and informal interaction with clients and other stakeholders.
• Subcontractor management and periodic reviews.
• Management of the PPM planner and compliance tracker.
• Responsible for monthly reports ensuring compliance against KPI’s and SLA’s.
• Responsible of CSR activities and community engagement.
• Management of the training matrix.

Change Control Manager (2009-02 – 2012-06)

My role as a change control Manager was to directly line manage 3 facilities managers. Here I was responsible for managing the customer and client relationship and ensure the sites remained fully compliant. I was the main escalation point for HR related issues and the key driver in the onboarding of apprentices to the contract.

• Management of 50 Governmental buildings across the London (Haringey council, Harrow council and Crossrail contract)
• Building and maintaining relationships with clients.
• Developing effective working relationships with operational personnel, business partners, suppliers, and sub-contractors to improve operational performance.
• Hold operational meetings with ENGIE management to review performance, opportunities, and risks to help support the development of the business plan.
• Attend and contribute to TFM related client meetings.
• Responsible for preparing and submitting monthly reports.
• Managing the WIP and responsible for the financial and commercial performance to meet agreed targets.
• Responsible for delivering variations works and communicate updates and actions effectively on a weekly basis across the wide region.

Contract Support at Balfour Beatty Workplace (2008-07 – 2009-01)

I was working as contract support for a high-profile client, the Metropolitan Police Authority. BBWP manage the reactive hard and soft services across a large estate, plus the Planned Maintenance Programme for the client and a Security service. I was responsible for delivering the Maximo training (FM system) for all Managers on the contract, assisted in planning and designing of annual programme, updating of service desk manual and business process maps, conducted on-site visit training programmes and also analysed performance standard of engineers, review monthly invoices and approve them, generate reports for all the labour by engineer and sub contractors via infoview, order consumables for soft service team leaders via Bunzl and I was responsible for writing up the job description and the schedule requirements for the soft service team. I have also been tasked with delivering the corporate Customer service Programme for the contract, rolling out to approximately 700 staff, with one other colleague.

Completed

Operational, Commercial, Procurement and Bid placements across the business gaining a wide range of experience and knowledge.

Jack Brown Charity foundation for the Met Police (2009-01 – 2010-01)

I was responsible for introducing Jack Brown foundation charity to Balfour Beatty Workplace which was form by the Met police to fight against cancer in Kids (Neuroblastoma). I raised money by selling wristbands and studs for Jack Brown charity to fight against cancer in kids. The money that was raise is to help kids with cancer called Neuroblastoma towards private treatment.

Marketing campaign coordinator at Newham college of Further Education (2004-03 – 2004-09)

Newham college of Further Education (Get on track advertising campaign) and below are the responsibilities:

• Decided the main target audience.
• Finding the right media for the target audience.
• Drawn the strategic objective of the campaign.

Homework Club Coordinator at London Borough of Newham (2003-02 – 2003-09)

• Helping immigrant children with their homework.
• Organising leisure activities.

MSC in leadership and management – Cranfield university (2019 – 2021)

2:1 BA (Hons) in Business and Marketing – London Metropolitan University (2005 – 2008)

BA (Hons) Business Studies (1st Year) in Business Studies – University of Lincoln (2004 – 2005)

AVCE in Business studies – Newnham College of Further Education (2001-09 – 2003-06)

12 GCSEs