Aby Abraham

Network Engineer with over 5 years of experience managing and supporting enterprise network infrastructures, including SD-WAN (Cisco Viptela), FortiGate Firewalls, and cloud-managed networks (Cisco Meraki, Juniper Mist). Proven expertise in L1/L2 troubleshooting, incident management, and network optimization to ensure high availability and performance. Adept at reducing downtime, resolving critical incidents within SLAs, and enhancing overall network efficiency.

Experienced in handling technical escalations and collaborating with cross-functional teams within large-scale Network Operations Center (NOC) environments.

Network Engineer - Canarys Automations Pvt. Ltd. | Granite Telecommunications - Bangalore, KA

(2024-01)

• Manage enterprise network infrastructures leveraging SD-WAN (Viptela), Cisco Meraki, Juniper Mist, FortiGate Firewalls, Cradlepoint, and GRID networks.
• Provide L1/L2 network support, diagnosing and resolving complex connectivity, routing, and WAN-related issues.
• Handle critical network outages across multiple branch sites, identifying root causes such as SIM failover or WAN path issues, and restoring services within SLAs to minimize business impact.
• Proactively troubleshoot SD-WAN path selection and failover configurations, significantly improving network uptime and reducing recurring incidents.
• Optimize network traffic flow utilizing advanced SD-WAN policies to boost application performance, efficiency, and reliability.
• Configure, maintain, and troubleshoot FortiGate Firewalls to safeguard network assets and enforce strict access control.
• Collaborate with internal teams, external carriers, and vendor representatives to resolve escalated technical issues and integrate Cardpoint systems.
• Create, manage, and update incident tickets, participate in technical bridge calls, and coordinate with field technicians to support rapid incident resolution.

Senior Network Engineer - Verizon Data Services India | Payroll: Sunnet Solutions Pvt. Ltd. - Bangalore, KA

(2022-11 - 2023-12)

• Managed enterprise LAN/WAN environments, performing extensive troubleshooting, maintenance, and network optimization.
• Led on-site and remote troubleshooting initiatives during high-priority incidents, ensuring rapid restoration of network services in production environments.
• Installed, configured, and maintained Aruba Wi-Fi access points, servers, and vital networking hardware.
• Troubleshot and maintained enterprise network devices, including Cisco Catalyst switches, Edge-core switches, and Palo Alto firewalls.
• Supported A/V infrastructure and unified communications systems (Cisco Room Kit, Polycom) to ensure consistent performance and uptime.
• Conducted product testing and evaluation to enhance infrastructure performance, security, and reliability.

Network Engineer - Lanware Solutions LLP - Kakkanad, KL

(2021-01 - 2022-10)

• Installed and configured network infrastructure, including cabling and hardware setup for new building deployments.
• Supported LAN/WAN environments, proactively resolving software and hardware issues to guarantee system uptime.
• Executed regular firmware updates and patches to maintain network security posture and system stability.
• Managed vendor relationships and coordinated delivery schedules to ensure timely deployment of networking equipment and services.

Bachelor of Commerce (B.Com) - Computer Applications - Bishop Vayalil Memorial Holy Cross College (MG University) (2018)

Higher Secondary (+2) - BVM HSS, Cherpunkal (2015)

SSLC - St. Antony's High School, Chengalam (2013)