Achsah Achankunju

Organized and detail-oriented professional with front-line customer service experience and a solid digital foundation, including data reporting and communication tools gained through a digital marketing internship. Reliable, quick to learn, and comfortable managing multiple tasks in a fast-paced environment. Seeking an Office Assistant role to apply organizational, communication, and computer skills.

Crew Member — Billing, Service & Kitchen - McDonald's

(2022-01 - 2023-10)

• Operated the billing counter, accurately processing customer orders and cash/card payments under time pressure.
• Provided front-line customer service, handling inquiries and resolving order issues promptly and courteously.
• Worked in the kitchen, following food safety and hygiene standards while managing multiple orders at once.
• Coordinated with team members across stations to keep service fast and accurate during peak hours.
• Maintained a clean, organized workstation and helped with restocking supplies as needed.

Digital Marketing Intern - NASS Online - Thiruvananthapuram

• Managed Google Ads, Meta Ads, and social media accounts for business clients, including scheduling, reporting, and coordination with the team.
• Set up tracking and prepared weekly performance reports using Google Analytics 4, Google Docs, and Google Sheets.
• Created and organized content calendars, correspondence, and marketing materials — building strong skills in documentation and organized record-keeping.
• Collaborated with designers, writers, and developers, coordinating tasks and communicating updates across the team.

Bachelor of Commerce - Finance and Taxation - Mahatma Gandhi University, Kottayam

Digital Marketing Course - STEPS, Kochi