Achu Akshara

Dedicated and results-driven professional with a strong background in customer service, sales, and airline & airport management. Skilled in problem resolution, order processing, and client relationship management with proven ability to work in fast-paced environments. Equipped with excellent communication, leadership, and time-management skills, seeking to contribute expertise in aviation, customer relations, or administrative roles.

Customer Relationship Executive at Regal Jewellers (2025-09 – Present)

Managed customer enrolment and daily operations of gold saving schemes

• Managed customer enrolment and daily operations of gold saving schemes
• Explained scheme benefits, payment terms, and maturity details clearly to customers
• Maintained accurate customer records, payment tracking, and follow-ups
• Handled customer queries, reminders, and relationship building to improve retention

Customer service agent at Ceylon Bake House (2023-06 – 2024-08)

Delivered high-quality customer support through in-person, phone, and digital channels

• Delivered high-quality customer support through in-person, phone, and digital channels
• Resolved issues efficiently, processed orders, and managed returns
• Ensured compliance with company standards and escalated complex cases appropriately

Sales associate at Reliance Fashion Factory (2022-05 – 2023-03)

Assisted customers with purchases, handled billing, and promoted sales offers

• Assisted customers with purchases, handled billing, and promoted sales offers
• Improved customer satisfaction by providing excellent service and product guidance

Bachelor of Business Administration in Business Administration – Kannur University (2019 – 2022)

Diploma in Airline & Airport Management – STED Council (2023-07 – 2024-08)

Higher Secondary in Commerce – Kerala State Higher Secondary Board