Adarsh Dhareppanavar

Versatile technology professional with 2+ years of experience spanning data analysis, SQL-based validation, technical support, report automation, document/case investigation, and client communication. Proven ability to handle escalated issues, manage end-to-end data workflows, and deliver structured insights across multiple formats (Excel, Power BI, Python). Demonstrates strong analytical thinking, a process-improvement mindset, and attention to detail — making a strong fit for roles in Data Analytics, SQL Development, Technical Support (Email & Chat), Report Automation, Risk Management & Control, and Quality/Compliance.

Adept at communicating with stakeholders, collaborating with engineering teams, and delivering compliance-oriented outcomes within SDLC frameworks.

Technical Support Analyst at Gigmos Pvt Ltd (2025-01 – Present)

• Analyse and manipulate large volumes of client data to identify recurring patterns, anomalies, and root causes, producing structured reports and dashboards to support decision-making.
• Build and maintain data-driven documentation and tracking templates (Excel & structured formats) to monitor issue trends and service performance metrics.
• Translate raw data and operational findings into clear, actionable insights for stakeholders across technical and non-technical audiences.
• Deliver client-facing technical support via email and chat for Autodesk's education subscription program, managing end-to-end issue resolution with clear, professional communication.
• Investigate and verify eligibility documents submitted by students, faculty, and institutional IT administrators, reviewing identity, enrollment, and employment records against program policy.
• Handle escalated tickets requiring deeper investigation — replicating issues, analysing configurations, and coordinating with engineering teams for resolution.
• Maintain SLA compliance across all support interactions, ensuring timely, accurate, and well-documented responses that meet service quality standards.
• Ensure adherence to risk management protocols and compliance procedures across all client interactions, maintaining audit-ready documentation of issue lifecycles.
• Identify process risks and gaps through root-cause analysis, proposing and implementing corrective measures to reduce repeat escalations and operational exposure.
• Operate within structured SLA and compliance frameworks, flagging systemic risks to management and contributing to continuous process improvement.

Software Engineer Apprentice (QA & Business Analysis) at Lingad Software Solutions (2020-11 – 2021-10)

• Performed backend SQL queries, joins, and data integrity checks to validate consistency between business logic and system-level data, ensuring accuracy across database-driven applications.
• Wrote and maintained structured SQL test scripts to verify data flows, transformations, and reporting outputs across multiple environments.
• Collaborated with development and business teams to gather and translate functional requirements into structured test cases, process flows, and technical documentation.
• Identified process gaps and proposed system improvements during SDLC cycles, contributing to a 30% reduction in post-release defects through structured analysis.
• Executed end-to-end functional, regression, and integration testing across web applications, ensuring risk-controlled releases and system reliability.
• Maintained accurate QA documentation and defect logs supporting traceability, audit readiness, and compliance-oriented delivery standards.

Master of Computer Applications (MCA) in Software Development, Database Management, Networks (2022-01 – 2023-01)

Bachelor of Computer Applications (BCA) in Data Science, SQL, Data Analysis (2017-01 – 2020-01)