Adarsh
Customer-focused professional with hands-on experience in Amazon UK chat support
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About
Customer-focused professional with hands-on experience in Amazon UK chat support. Strong expertise in customer query resolution and professional written communication. Known for problem-solving abilities, adaptability, and the ability to perform under pressure. Currently pursuing BBA (Final Year) and seeking growth-oriented opportunities in customer operations, support, and service roles with reputed organizations.
Experience
Customer Support Advisor - Chat Process (Amazon UK) at Concentrix (2025-09 – Present)
- Provided end-to-end live chat support to Amazon UK customers.
- Resolved queries related to orders, refunds, returns, payments, and account issues while meeting SLA and quality benchmarks.
- Adhered to strict SOPs, data protection, and compliance guidelines.
- Maintained high accuracy, multitasking efficiency, and professional written communication.
- Consistently achieved productivity and performance targets in a fast-paced environment.
Education
Bachelor of Business Administration (BBA) in Business Administration – Indira Gandhi National Open University (IGNOU)
Intermediate (12th - Science Stream) in Science – Rajendra Vidyalaya, Jamshedpur (2022)
Matriculation (10th) – Rajendra Vidyalaya, Jamshedpur (2020)
