Adarsh

Customer-focused professional with hands-on experience in Amazon UK chat support. Strong expertise in customer query resolution and professional written communication. Known for problem-solving abilities, adaptability, and the ability to perform under pressure. Currently pursuing BBA (Final Year) and seeking growth-oriented opportunities in customer operations, support, and service roles with reputed organizations.

Customer Support Advisor - Chat Process (Amazon UK) at Concentrix (2025-09 – Present)

• Provided end-to-end live chat support to Amazon UK customers.
• Resolved queries related to orders, refunds, returns, payments, and account issues while meeting SLA and quality benchmarks.
• Adhered to strict SOPs, data protection, and compliance guidelines.
• Maintained high accuracy, multitasking efficiency, and professional written communication.
• Consistently achieved productivity and performance targets in a fast-paced environment.

Bachelor of Business Administration (BBA) in Business Administration – Indira Gandhi National Open University (IGNOU)

Intermediate (12th - Science Stream) in Science – Rajendra Vidyalaya, Jamshedpur (2022)

Matriculation (10th) – Rajendra Vidyalaya, Jamshedpur (2020)