Adarsh P U

I am a Fraud Dispute Specialist with hands-on experience in identifying, investigating, and resolving fraud-related disputes. I ensure compliance with regulatory requirements while safeguarding customer interests and organizational integrity. My role involves thorough analysis, risk assessment, and coordination with internal and external stakeholders to deliver accurate, timely, and fair dispute resolutions.

1. Started career in Customer Service Operations at J and J International, handling calls, documentation, visa processing, and team coordination.

2. Progressed to Senior Consultant at Intouch CX, focusing on verification, quality checks, customer communication, and meeting performance targets.

3. Gained financial services exposure as Customer Service Executive at HDB Finanial Services, handling credit evaluation, loan documentation, and customer disputes.

4. Currently working as a Fraud Dispute Specialist (Designated Person) at Vervent, managing fraud investigations, chargebacks, and regulatory-compliant dispute resolution.

Bachelor of Computer Applications (BCA) – University of Madras (2018–2021)

Pre-University Course (PUC) – Kerala State Board (2012–2014)

SSLC – Kerala State Board (2011–2012)