Adarsh Singh

Customer-focused Customer Support Associate with experience driving client satisfaction and supporting B2B operations in the solar industry. Skilled in managing customer enquiries, resolving post-sales concerns, facilitating cross-functional communication, and overseeing project documentation from onboarding to completion. Combines strong interpersonal skills with advanced Excel capabilities and a problem-solving mindset to maintain high retention rates and build long-term client relationships.

Customer Support Associate at Axial Power Solar Systems Pvt. Ltd. (2024-10 – 2026-04)

Focused primary efforts on delivering exceptional customer support and ensuring maximum client satisfaction across residential and commercial solar projects.

• Client Support & Satisfaction: Managed end-to-end customer interactions, addressing complex inquiries, troubleshooting project issues, and maintaining top-tier satisfaction metrics.
• Issue Resolution: Spearheaded post-sales support operations, swiftly resolving customer concerns and acting as the primary liaison with technical and operations teams.
• Account Coordination: Maintained proactive, continuous follow-ups with B2B clients regarding project milestones, documentation requirements, and payment updates.
• Documentation & Quotations: Prepared precise commercial quotations, proposals, invoices, and project-related paperwork to prevent service delivery friction.
• Cross-Functional Collaboration: Partnered closely with Sales, Operations, and Finance teams to streamline order processing and ensure seamless project execution.
• Data Management: Maintained customer records, project trackers, and generated daily, weekly, and monthly performance and support reports via Excel for management review.
• Enhanced Communication Flow: Reduced client update delays significantly by establishing a structured communication bridge between customers and internal technical teams.
• Optimized Tracking: Introduced an updated project tracking system that improved visibility across departments, shortening issue resolution response times.
• Billing Accuracy: Identified key costing gaps during the quotation phase, improving accuracy and eliminating potential billing disputes with clients.

Audit Associate at Bank of Baroda (2021-02 – 2022-04)

• Conducted comprehensive concurrent audits across 13 branches to verify operational integrity.
• Reviewed KYC compliance, loan documentation, and financial records in strict accordance with RBI guidelines.
• Drafted detailed audit observations and collaborated directly with branch officials to ensure swift regulatory compliance.

MBA in Finance & Control – University of Lucknow (2022 – 2024)

B.Com – University of Lucknow (2019 – 2022)

ICMAI Foundation & Intermediate