Assistant Manager at Solv Platforms Private Limited (2023-03 – Present)
- Lead the NDR team, overseeing RTO metrics across all categories to ensure operational efficiency and minimize returns.
- Track and analyse RTO metrics by Region, State, Demand, and Logistics partner levels, providing actionable insights to drive process improvements.
- Collaborate with cross-functional teams to identify root causes of returns and implement strategies to reduce RTO.
- Develop and maintain detailed RTO tracking reports and dashboards for stakeholders to facilitate data-driven decision-making.
- Design and maintain GTV dashboards and performance reports, tracking daily and monthly trends to support business growth.
- Publish performance trend analyses for Delivery, RTS and Pickup to the business operations team.
- Conduct weekly and monthly business reviews with stakeholders to enhance operational efficiency and team performance.
Inside Sales Manager at Catbus Infolabs Private Limited (2022-11 – 2022-12)
- Track and analyse daily sales and delivery TAT across cities and customer segments to monitor performance.
- Prepare and publish daily, weekly, and monthly performance reports for stakeholders.
- Validate customer invoices against contract terms to ensure accuracy and timely processing.
Senior Operations Analyst at PhonePe Private Limited (2020-02 – 2022-10)
- Manage end-to-end vendor operations for Photo QR, Merchant Kits, and Marketing Collaterals, ensuring SLA/TAT adherence and smooth execution.
- Forecast monthly demand and plan PO allocation based on consumption trends, open POs, inventory levels, and vendor performance.
- Prepare and publish operational reports (dispatch, production, inventory, and vendor performance) providing actionable insights to stakeholders.
- Coordinate cross-functionally with Finance, Sales, Marketing, Procurement, Logistics, and Vendors to ensure seamless operational flow.
- Validate and track production, logistics, and FC invoices against contract terms to ensure accuracy and timely processing.
- Oversee FC and logistics operations, including nationwide movement of collaterals and FC-to-DC inventory tracking.
- Monitor and improve vendor and logistics partner performance against agreed SLAs, TATs, quality, and delivery metrics.
- Coordinate vendor onboarding and contract execution including evaluation and sample validation.
MIS Executive at Xiaomi Technology India Pvt Ltd (2018-10 – 2020-02)
- Prepare productivity and attendance reports for Promoters, tracking incentive scheme achievements and payouts.
- Develop sell-in forecasts, set targets, and execute sell-in drives of accessories for LFR partners.
- Publish and track accessories sell-in performance, attach ratio, and ASP at account level.
- Track affordability transactions and POSM deployment across LFR partners.
- Collaborate with Category, Sales, Supply Chain, and Finance teams providing analytical support and dashboards to assist operations.
MIS Executive at Lava International Ltd (2017-03 – 2018-10)
- Design and maintain MS Access database for retailer scheme payout and dashboards.
- Publish Retailer Secondary Scheme reports to stakeholders and manage retailer scheme payouts.
- Identify data checks to prevent misuse and handle retailer payout queries from the sales team.
MIS Analyst at Bharti Airtel Ltd (2015-02 – 2017-02)
- Publish comprehensive dashboards and reports on retailer offer conversion, revenue, and commission at Zone/District/Tehsil levels.
- Prepare data for new grid launches and conduct pre-post analysis of grid takers.
- Analyze product-wise performance and prepare detailed pre and post analysis of schemes and offers.
- Support business operations by providing analytical insights and segment & geographic wise monthly KPI dashboards.
