Adesh Gaur

Operations Executive with 2+ years in Secured & Unsecured Business Loan (SBL/UBL) processing for MSME clients and transaction management, currently handling 100+ loan applications and 1 crore+ in monthly disbursements at Navadhan Capital with 99% documentation accuracy. Ranked 4th nationally (1st in Uttar Pradesh) in the company's performance competition. Experienced leading teams of 8-10 across Tally calling and field coordination, with a strong focus on customer handling, KYC compliance, and MIS reporting.

Senior Transaction Officer - Navadhan Capital Pvt Ltd - Aligarh, India

(2025-10)

• Process 100+ Secured & Unsecured Business Loan applications monthly, maintaining 99% documentation accuracy across all files.
• Coordinate a network of 10+ field executives to keep loan processing on schedule and compliant.
• Facilitate monthly loan disbursements exceeding ₹1 crore, ensuring accuracy and full regulatory compliance.
• Reduce processing delays through proactive, timely documentation management.
• Prepare MIS reports and maintain operational data using ACEN loan management software to support decision-making.
• Handle branch-level operations and customer queries related to loan status, disbursement, and documentation.

Back Office Executive - Agnihoti Associates - Aligarh, India

(2024-07 - 2025-07)

• Supervised and coordinated the work of field officers, ensuring efficient task distribution and performance tracking.
• Managed day-to-day office operations, including administrative tasks and workflow oversight.
• Led a team of 8 Tally callers, driving productivity and consistent, timely completion of daily targets.
• Acted as the single point of contact for operational and technical issues, coordinating between in-office and field staff.
• Provided customer account statements and foreclosure letters to clients on request, as part of customer service.

Bachelor of Business Administration - BBA - JS University (2026-08)

12th Standard - Intermediate - Dimand College (2023)

10th Standard - High School - Dimand College (2021)