Adiba Ali

I am a hardworking and detail-oriented professional with experience in customer support and digital work. I have worked in chat- and voice-based customer service and have hands-on experience with Canva, Excel, e-commerce-related tasks, online research, and creating digital posts. I am comfortable learning new tools and tasks quickly and take pride in completing my work accurately and responsibly.

I am currently looking for opportunities where I can use my communication, computer, and creative skills while continuing to learn and grow professionally.

DIGITAL MARKETER at SHIVODAYA TECH SOLUTION (2025-01 – Present)

Implemented both On-Page and Off-Page SEO strategies and managed multiple aspects of digital marketing.

• Managing and maintaining content for two active company/client web pages, ensuring regular updates and SEO optimisation
• Designed, developed, and launched three fully functional websites from concept to deployment, incorporating responsive design and user-friendly navigation
• Coordinated with clients and internal teams to deliver tailored web solutions that align with branding and business goals
• Monitoring website performance and implementing improvements to enhance speed, security, and usability
• Worked on Google Ads campaigns and analytics
• Monitored and optimised web performance using Google Search Console; conducted competitor analysis and keyword research
• Created engaging content for web and social media
• Developed basic copywriting and campaign planning skills
• I have done Review Marketing
• Copywriting
• Handled on-page SEO and keyword research
• Created social media content for client pages
• Monitored and analysed post performance
• Ran Facebook and Google Ads
• Wrote creative captions and hooks
• Ecommerce (Amazon)
• Created social media and promotional content using Canva
• Conducted online research to gather information, identify trends, and support digital marketing activities
• Used Microsoft Excel for organizing, maintaining, and managing data
• Assisted with e-commerce-related activities, including product/content research and online market analysis
• Prepared digital posts and visual content according to project requirements
• Supported day-to-day digital marketing activities involving content creation, research, and data management

DIGITAL MARKETING ASSOCIATE at ZEPHIRE DIGITAL SOLUTIONS (2026-01 – Present)

• Created social media and promotional content using Canva
• Conducted online research to gather information, identify trends, and support digital marketing activities
• Used Microsoft Excel for organizing, maintaining, and managing data
• Assisted with e-commerce-related activities, including product/content research and online market analysis
• Prepared digital posts and visual content according to project requirements
• Supported day-to-day digital marketing activities involving content creation, research, and data management

CUSTOMER SUPPORT EXECUTIVE — BLINKIT at STARTEK (2026-01 – Present)

• Handled customer interactions through chat and voice support, addressing queries and providing appropriate resolutions
• Assisted customers with order-related concerns, service requests, and general support
• Used active listening, communication, and problem-solving skills to handle customer issues effectively
• Followed standard operating procedures and maintained professional communication while assisting customers
• Managed multiple customer interactions while maintaining accuracy and service quality

FREELANCER at DESIGN POINT (2024-01 – Present)

• Done Seo on design point website

DIGITAL MARKETER at NDMIT (2025-01 – Present)

BACHELORS OF COMMERCE in Commerce – Chhatrapati Shahu Maharaj University (2024-01)