Adil Ali

Automobile Service Advisor with Hyundai dealership experience and a technical background in Mechanical Engineering. Experienced in customer handling, vehicle service coordination, job-card/RO processes, workshop coordination and basic automobile troubleshooting. Holds ITI in Mechanic Motor Vehicle and Diploma in Mechanical Engineering.

Service Advisor at Balaji Hyundai (2026-04 – Present)

• Handle customer vehicle complaints and understand service requirements.
• Prepare and manage job cards / repair orders and coordinate service activities.
• Coordinate with technicians and workshop staff for diagnosis, repair and delivery timelines.
• Explain repair requirements and service updates to customers in a clear manner.
• Coordinate estimates, additional work approvals, customer follow-ups and vehicle delivery status.
• Maintain communication between customers and workshop team throughout the service process.

Automobile Technician at Balaji Hyundai (2025-07 – 2025-12)

• Performed routine automobile service and maintenance work.
• Assisted in diagnosis and troubleshooting of mechanical and electrical concerns.
• Supported workshop repair operations and followed service procedures.
• Worked with the workshop team to identify and address vehicle service requirements.

Diploma in Mechanical Engineering – Govt. Polytechnic Mohammadpur (2022 – 2025)

ITI in Mechanic Motor Vehicle (MMV) (2020 – 2022)