Adil Basheer
Lead applications systems engineer
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About
Lead Applications Systems Engineer with 15 years of experience in hospitality technology and enterprise systems. Specialized in Oracle Hospitality Simphony, Micros POS, SQL Server, and Oracle Database, with a proven track record of delivering automation, process optimization, and high-impact customer solutions. Adept at managing large-scale deployments, troubleshooting complex issues, and supporting IT audits.
Recognized for strong stakeholder management, problem-solving, and project delivery across India and the Middle East.
Experience
Lead applications systems engineer - Alshaya Group - Bangalore, India
(2021-09)
- POS Systems: Oracle Hospitality Simphony, Micros 3700
- Databases: SQL Server, Oracle Database
- Automation & BI Tools: Power BI, Power Apps, Power Automate
- Project Delivery: Deployment, migration, patch management, audit support
- Technical Expertise: Process automation, troubleshooting, ERP customization
Technical consultant - Saudico Electronic Systems - Riyadh, ksa
(2014-08 - 2021-09)
- Delivered 50 Simphony POS projects (on-premise & cloud) for global brands including Marriott, IHG, Hilton, Hyatt
- Handled installation, configuration, training, and live support
- Provided technical responses, managed customer expectations, and delivered patches/upgrades
- Troubleshot complex issues, defined workarounds, and ensured smooth operations
Software support engineer - Afi Infotech - Riyadh, ksa
(2013-11 - 2014-07)
- Delivered technical support via email/phone for Oracle POS systems
- Assisted Tier 1 support training and provided product feedback to reduce recurring issues
Developer - Advanceglobal construction - Jeddah, ksa
(2012-01 - 2013-10)
- Customized ERP modules using YII framework
- Integrated ERP with company website and applications
- Maintained company databases and web applications
IT support - KhalifaAlGosaibi Cold Store - Jeddah, ksa
(2011-06 - 2011-12)
- Maintained IT infrastructure and supported software applications
- Prepared reports using Crystal Reports and Excel
System administrator - PPM Gold - Kerala, india
(2009-07 - 2010-09)
- Installed/configured hardware/software, applied OS updates, and performed backups
- Troubleshot technical queries and ensured system stability
Education
Master Of Computer Applications - MCA - Anna University (2009-07 - 2009-12)
BSc Physics - Physics - Calicut University (2006-06 - 2006-12)
