Adil Chowdhery

Inclined To Manage Next level Disruption In Supply Chain by implementing Right Strategies that effectively Navigates through the Disruption. Results-driven Supply Chain and Last-Mile Operations Leader with 13+ years of experience across India and UAE, specializing in e-commerce logistics, fulfillment, and delivery network optimization. Proven track record in managing large-scale operations (40+ hubs, 1,000+ workforce via 3PL networks), improving SLA performance, reducing costs, and driving operational excellence.

Operations Manager at MAC Enterprises (Logistics & Operations Consultancy) (2020-03 – Present)

Managing last-mile operations for Ecommerce Player outsourcing to 3PL vendors and D2C clients

• Overseeing 40–45 hubs via vendor networks (~1,200 associates)
• Improved SLA from 82% to 95%+
• Reduced delivery failures (RTO) and optimized routing
• Built Power BI dashboards for KPI tracking & real-time monitoring of delivery SLAs, rider productivity, and hub performance
• Enabled leadership teams to identify delivery bottlenecks and optimize routing decisions
• Reduced manual reporting workload by 40% through automated dashboards

Operations Manager at Mirraw.com (2019-04 – 2020-02)

Led e-commerce fulfillment and last-mile operations for clients in MENA, APAC, LATAM regions

• Improved fulfillment rate by 15%, reduced RTO by 10%
• Managed warehouse, packaging, and dispatch
• Reported directly to founders to manage E-commerce logistics & dispatch, Production, Warehousing
• Directed warehouse, packaging, and last-mile coordination teams

Assistant Operations Manager at Awok.com (Alifca DMCC) (2017-09 – 2019-04)

Managed delivery operations across UAE and GCC markets for clients in MENA, GCC, APAC, LATAM

• Managed delivery operations across 20+ hubs
• Improved TAT by 25%, reduced backlog by 30%
• Led 2,000+ workforce and improved SLA by 12%

Station Operations Manager at Amazon Transportation Services Pvt Ltd (Amazon.com) (2012-08 – 2017-08)

Managed large-scale station operations and logistics

• Managed 25,000+ shipments/day
• Achieved 99% SLA and 98% first-attempt success
• Reduced defects by 21%
• Implemented cross-docking (67% faster processing)

Duty Manager to Senior Store Manager at The Mobile Stores Retail Limited (Essar Groups of Companies) (2007-01 – 2012-08)

Managed retail store operations and customer service

• Assist Walkin Customers, Serve them with Respect, Follow HELPS Module to assist
• Managed high-performing retail stores; boosted sales by 25%
• Led inventory forecasting and customer engagement initiatives

Customer Service Executive at BPL Mobile (Cyberspace Telecom) (2005-01 – 2007-01)

Provided customer service and retail sales support

• Resolved walk-in customer Queries, support and upselling Products
• Handled Retail store sales
• Handle Irate customer, Listen their concerns, Solve their issue and create SOP

Post Graduate Diploma in Supply Chain Management – IISDT (2023-06 – 2025-06)

Post Graduate Diploma in Retail Management – Symbiosis, Pune (2009-06 – 2011-06)

Bachelor of Science in Mathematics and Computers – Elphinstone College (2001-06 – 2004-06)