Adil Shaikh

Creating manpower reports on daily, weekly and monthly basis.

Making

Overtime sheet for Nadec FTE’s and Time sheet for contract employees at the end of each month. Supervising shared service team of dairy plant (transportation, Laundry, Security and Hygiene team) and managing and preparing their shift on monthly basis.

Production Officer - The National Agricultural Development Company. K.S.A. - K.S.A.

(2014-05 - 2024-05)

• Creating manpower reports on daily, weekly and monthly basis.
• Making Overtime sheet for Nadec FTE’s and Time sheet for contract employees at the end of each month.
• Supervising shared service team of dairy plant (transportation, Laundry, Security and Hygiene team) and managing and preparing their shift on monthly basis.
• Arranging for accommodation and transportation and canteen facility for new employees, contractors and visitors.
• Coordinating with Safety department for arranging GMP and health and safety training for new Nadec FTE’s and contract workers.
• Applying for vacation and joining of employees and arranging for allowances and benefit for employees through ERP system etc. Updating employee details on system.
• Maintaining of proper database of stationary store and uniform store for dairy plant and entering R.F.M notes for stationary issued.
• Responding to query related to salary and overtime and other misc. queries of employees.
• Short listing of candidates and scheduling and arranging Interview of candidate.
• Managing Bio metric door security system and Bio metric attendance system of Dairy Plant and also sending the attendance of all teams to their respective managers.

Customer service executive for Barclays Bank - SERCO Global Services Pvt. Ltd.

(2007-04 - 2013-03)

• Solving online queries of Barclays bank customers
• Updating customers personal details on the Business master application
• Updating & merging multiple accounts of customers under one customer id
• Activating customers cards and online service
• Closing accounts on customers request and transferring their funds
• Preparing a report of cases handled with status of cases and remarks if any, at end of the day
• Investigating if the customer is fraud or has any relation with High-risk countries
• Ensuring daily SLAs are met to client satisfaction.
• Providing process update to team members and maintaining records for the same and giving feedback on quality to the team members
• Consistently processing record with an accuracy for more than 99.90
• Was awarded as performer for the month of Feb, Aug, Nov, Dec‐08 & Jan, Feb Apr‐09

Sales Executive - Hamdard Pharmacy

(2003-05 - 2007-03)

• Marketing of Unani and Ayurvedic products.
• Presenting the product to the customer in proper manner.
• Informing them of the scheme that the companies offering.
• Collection of cash against the invoices.
• Maintaining of stock in the shop.
• Preparing of bulk order and dispatching in asap and economically so that it reaches to the customer on time.
• Touring the customers on weekly basis for the new order and market updated.
• Updating the management of the of the market news and customer feedback, if any.

BCOM - Mumbai University (2008-10)

HSC (Commerce) - Mumbai University (2000-03)

ICSE - Christ Church School (1998-03)