Adithya Mannepalli

Detail-oriented professional with experience in helpdesk operations, multi-channel customer support (email, chat, voice), and service desk environments. Skilled in MS Excel (pivot tables, dashboards, reporting) for tracking service metrics, SLA adherence, and backlog management. Proven ability to manage ticketing workflows, resolve customer issues, and support digital marketing operations through data tracking and analysis.

Branch Incharge - Harsha Toyota

• Handled customer support requests across email, chat, and voice ensuring SLA compliance
• Logged and tracked service requests using structured ticketing processes
• Monitored service metrics (response time, resolution time, backlog) using MS Excel
• Created dashboards to track ticket volumes, trends, and operational KPIs
• Documented interactions for audit readiness and knowledge sharing
• Coordinated with cross-functional teams for issue resolution and escalation handling
• Conducted root cause analysis on recurring issues to improve workflows
• Prepared shift handover reports and daily operational summaries

Business Development Intern - Verzeo

(2022-08 - 2022-11)

• Supported marketing campaigns and handled campaign-related customer queries
• Maintained lead and campaign performance data using MS Excel
• Assisted in outreach and customer engagement initiatives
• Collaborated with teams to improve communication and conversion effectiveness

B.Tech - Electronics and Communication Engineering - Vel Tech R D Institute of Science and Technology, Chennai (2018 - 2022)