Adithya Nayak

Conversational AI and cloud engineering professional with hands-on experience in Google CCAI, Dialogflow CX, Agent Assist, Salesforce integrations, Python APIs, and cloud-based customer experience solutions. Experienced in configuring conversational AI use cases, integrating backend services, troubleshooting cloud applications, and developing debugging tools that reduced troubleshooting time by approximately 50%. Interested in building scalable, intelligent conversational solutions using the Google CCAI stack.

Programmer Analyst – Digital Customer Experience - Cognizant Technology Solutions (CTS) - Bengaluru, Remote

(2025-06)

• Integrated 2 Salesforce Flows with Google CCAI and Agent Assist, configuring customer-service workflows and conversational AI capabilities for a major Salesforce-based POC.
• Configured and tested 2 CCAI/Agent Assist use cases and 2 backend APIs across 3 environments, validating integrations and supporting reliable customer-service workflows.
• Monitored and analyzed conversational AI applications using CCAI Platform, Dialogflow CX, Cloud Logging, Cloud Storage, and Datastore to investigate issues and support reliable customer interactions.
• Developed a browser-based debugging and log collection tool that reduced troubleshooting time by approximately 50%, improving issue analysis and supporting a 10–13 member Agile team.

Intern - Cognizant Technology Solutions (CTS) - Chennai

(2024-03 - 2024-05)

• Built and tested backend APIs using Python and Node.js, integrated with PostgreSQL and MySQL databases.
• Supported API testing, debugging, and validation using Postman, ensuring service reliability.
• Assisted in developing cloud-based chatbot prototypes using Google Dialogflow, focusing on system behavior and response consistency.

Bachelor of Engineering - Computer Science & Engineering - Sahyadri College Of Engineering & Management (2021-12 - 2025-12)

12th Board - Karnataka - Ambika Padavi Poorva Vidhyalaya (2019-01 - 2021-01)