Aditi Das

Marketplace Risk & Integrity professional with 7+ years of experience operating within global B2B2C Ecommerce ecosystems. Manage policy-driven risk assessments for Kindle Direct Publishing (KDP) publishers across US, UK and EU marketplaces maintaining 99% compliance accuracy while mitigating pricing abuse, review manipulation and platform misuse. Reduced repeat escalations by 30% and improved turnaround time by 20% through root-cause analysis and SOP-driven enforcement frameworks.

Risk Management Coordinator at Amazon Development Center India Pvt. Ltd. (2021-11 – Present)

Safeguarded global marketplaces through policy-driven risk assessments, fraud mitigation, and cross-functional compliance enforcement.

• Conduct policy-driven risk assessments for KDP publishers across US, UK, and EU marketplaces, reviewing 200+ weekly digital submissions with 99% compliance accuracy to safeguard platform integrity.
• Mitigate pricing-related risk using the DPS tool to compare cross-platform digital price points, enforcing policy compliance through structured warnings or account terminations.
• Investigate and address review abuse, including bot-generated, incentivized, and coordinated rating manipulation, protecting marketplace credibility and customer trust.
• Perform root-cause analysis on escalation trends, contributing to a 30% reduction in repeat escalations and strengthening internal risk controls.
• Improved turnaround time by 20% through workflow optimization, queue prioritization, and SOP-driven decision standardization.
• Collaborate with Legal, PR, CRM, and Operations teams to resolve high-impact cases and ensure consistent enforcement across global digital marketplaces.

LLM Evaluator - Freelance at Deccan AI (2026-03 – Present)

Enhanced large language model reliability through prompt evaluation, error detection, and iterative refinement.

• Contributed to supervised fine-tuning (SFT) and reinforcement learning from human feedback (RLHF) for large language models.
• Designed and evaluated prompt-responses datasets across multiple domains to improve instructions following and contextual accuracy.
• Strengthened model reliability by identifying errors, rewarding optimal outputs, and iteratively refining responses.

Senior Representative Operations (German Language) at Concentrix Daksh Services India PVT Ltd. (2019-02 – 2021-11)

Delivered cross-border customer support in German, resolving complex payment and account issues with 98% satisfaction in high-volume e-commerce operations.

• Handled end-to-end customer queries related to orders, payments, refunds, account issues, and post-sales support while adhering to SLA and quality benchmarks.
• Supported a high-volume B2C (Business-to-Consumer) e-commerce environment, managing 100+ daily customer interactions across EU, UK, and US marketplaces.
• Provided support across multiple seller models including FBA (Fulfilled by Amazon) sellers, Warehouse sellers, and Third-Party marketplace sellers, ensuring accurate resolution aligned with platform policies.
• Investigated and managed chargeback cases, billing discrepancies, and payment disputes, coordinating with internal teams to ensure timely and policy-compliant resolution.
• Prioritized high-volume queues to maintain 6–7 minute Average Handling Time (AHT) while sustaining 98% customer satisfaction (CSAT).
• Documented recurring customer and seller concerns and collaborated with internal stakeholders to improve service clarity and resolution workflows.
• Maintained consistent SLA adherence in a cross-border marketplace environment requiring strong attention to policy, compliance, and customer experience standards.

Master of Arts in English Literature – West Bengal State University (2015-01 – 2017-01)

Post Graduate Program in Data Science & Business Analytics – Texas McCombs - Great Learning (2023-01 – 2024-01)