Aditi Jhawar

Operations & Client Relationship Executive at Crizac Limited (2023-07 – 2025-12)

Managed relationships with 500+ education consultants and international university recruitment partners across multiple geographies.
Coordinated end-to-end application processing and admission-related operations for international universities, ensuring accurate and timely submissions.
Maintained proactive communication with clients to monitor application progress, resolve issues, and uphold service quality standards.
Prepared operational reports, dashboards, and status trackers using Microsoft Excel to support management decision-making.
Collaborated with cross-functional internal teams to ensure timely fulfillment of client requirements and deliverables.
Conducted regular follow-ups with stakeholders on documentation, offer letters, and enrollment processes.
Identified and supported process improvement initiatives to increase operational efficiency and reduce turnaround time.
Handled complex client queries and provided effective solutions while maintaining consistent service quality.
Successfully managed multiple high-priority client accounts simultaneously while maintaining consistently high service standards.
Reduced communication turnaround time through streamlined stakeholder coordination processes.
Consistently met all operational deadlines and exceeded client expectations throughout tenure.
Built and nurtured strong long-term client relationships, directly contributing to improved business retention rates and conversions.

About