Aditi Joshi

Accomplished Travel Operations Professional with 4+ years of experience spanning premier airline operations (Qatar Airways) and top-tier global corporate travel management (CWT). Dual-proficient in Amadeus and Sabre GDS platforms, with a specialized track record in complex international ticketing, intricate fare calculations, exchanges, and high-touch corporate account management. Proven ability to deliver exceptional SLA compliance and rapid crisis resolution while managing travel requirements for high-profile corporate clients and elite frequent flyers.

Customer Service Agent - Qatar Airways - Ahmedabad, India

(2024-04)

• Manage high-volume, complex inbound and outbound reservation requests for international passengers across multiple regions.
• Serve as a dedicated daily touchpoint for Elite and Privilege frequent flyer members, delivering premium, high-touch support.
• Execute intricate multi-sector bookings, ticket modifications, complex schedule changes, and cancellations.
• Resolve high-stress flight disruption cases through strategic re-bookings and alternative routing solutions within tight operational timelines.
• Apply advanced fare rules, routing policies, and stringent ticketing procedures to eliminate booking errors and minimize exchange discrepancies.
• Consistently exceed performance metrics across First Call Resolution (FCR), SLA adherence, and Average Handling Time (AHT).
• Coordinate seamlessly with internal airline teams to streamline passenger handling and fast-track issue resolution.

Business Travel Consultant - CWT Travel Agency - Rzeszow, Poland

(2021-09 - 2023-10)

• Managed end-to-end corporate travel requirements for high-profile international corporate accounts, including Abbott and Macquarie.
• Oversaw comprehensive itinerary management, processing domestic and international flight bookings, premium hotel reservations, and ground transportation.
• Engineered cost-effective, policy-compliant travel itineraries utilizing Sabre and Amadeus GDS platforms.
• Handled complex technical ticketing tasks including re-issuances, cancellations, refunds, and partial or full exchanges.
• Provided immediate crisis and disruption management, delivering rapid alternative travel solutions to minimize business travel downtime.
• Proactively updated corporate clients on complex transit regulations, travel advisories, and sudden itinerary changes.
• Delivered dedicated, high-touch support within an implant-style travel environment tailored to specific corporate client cultures.

Bachelor - Aviation Management - University of Information Technology & Management (2023-07)

Diploma - Aviation & Hospitality - Frankfinn Institute of Air Hostess & Hospitality Training (2020-04)

High School Education - SMRK College (2019-02)