Aditi Rai

Mid-level Project Manager with 3+ years leading full-cycle programme delivery across SaaS, D2C payments, and e-commerce. Currently managing 3 concurrent product releases at Shiprocket within a 50-person cross-functional organisation.

Proven record: 20% velocity uplift via Agile redesign, ~USD 2M cost savings through capacity planning, and 97% SLA compliance. Strong in stakeholder management, budget/scope governance, vendor coordination, and C-suite communication.

Technical Program Manager - Shiprocket - Gurugram, India

(2025-07)

• Manage 3 concurrent product releases (Checkout, Engage360, Ads) for India's largest D2C checkout platform — 100K+ merchants, 99.9% uptime.
• Lifted team velocity 20% in Q1 by redesigning Agile ceremonies and dependency tracking for a 12-member cross-functional pod.
• Built KPI dashboards tracking throughput, cycle time, and P0 incidents; cut blocker resolution time ~25% via structured escalation framework.
• Lead all stakeholder communications from ICs to C-suite: sprint reviews, post-mortems, and executive reporting.

Associate Project Manager - SingleInterface - Gurugram, India

(2024-05 - 2025-06)

• Drove platform SLA compliance from baseline to 97% in 6 months across SEA market (Singapore, Malaysia, Philippines).
• Cut client response time 30% through 50+ product demos and cross-functional workflow optimisation.
• Managed 20+ enterprise client relationships; structured roadmap feedback loops generating USD 1M+ ARR and 40% SEA digital visibility lift.

Associate PM / Business Analyst - Xicom Technologies Ltd - New Delhi, India

(2023-02 - 2024-05)

• Delivered 20+ web and mobile products across 8 countries (B2B, e-commerce, healthcare, SaaS); improved user engagement 25%.
• Authored BRDs, SRDs, FRDs for 10+ digital transformation projects; compressed MVP timelines 30%.
• Led feasibility analysis and capacity planning across a 50+ person org — ~USD 2M in annual cost savings.

Project Manager - SOV Technologies - Remote

(2022-08 - 2023-01)

• Delivered 12+ Agile projects for UK and US clients with 25% avg. cost savings; 100% budget adherence across Android and iOS launches.

MBA - IT Project Management - Amity University Online (2023-06 - 2025-10)

B.Com - Business & Commerce - Delhi University (SOL) (2019-06 - 2022-08)