Aditi Thakur

Results-driven Finance and Operations professional with 5+ years of progressive experience in retail and corporate banking. Proven expertise in regulatory compliance (KYC/AML/RBI), treasury operations, risk management, cash flow analysis, and cross-functional stakeholder engagement. Demonstrated success managing high-value corporate and HNI portfolios, streamlining operational workflows, and driving process efficiency.

Seeking to leverage strong financial acumen, compliance expertise, and operational leadership skills within the Finance & Operations function.

Operations Deputy Manager - Axis Bank - Mumbai, Maharashtra

(2025-10)

• Supervise end-to-end operational banking functions ensuring 100% compliance with RBI guidelines and internal regulatory frameworks across all branch activities.
• Lead risk mitigation strategies and execute comprehensive audit controls, reducing operational risk exposure by enforcing robust internal control mechanisms.
• Implement SWIFT messaging protocols for international transactions, ensuring strict adherence to compliance standards and zero tolerance for errors.
• Design and deploy customer satisfaction initiatives, contributing to measurable improvement in branch NPS scores and overall business performance.
• Conduct periodic AML/KYC compliance audits and regulatory reporting across all banking operations, maintaining zero regulatory non-compliance.
• Coordinate with cross-functional teams to streamline SLA adherence, exception management, and operational efficiency improvements.

PBRM – Senior Analyst - DBS Bank - Mumbai, Maharashtra

(2024-01 - 2025-10)

• Supervised branch banking functions with expertise in managing savings accounts, insurance processes, and customer consultation for a 150+ client portfolio.
• Navigated complex customer inquiries leveraging in-depth knowledge of banking products, digital platforms, and cross-channel service delivery.
• Generated consistent business growth through strategic referral nurturing and relationship development, exceeding quarterly acquisition targets.
• Facilitated KYC verifications and maintained full compliance with AML guidelines during all account opening and servicing activities.
• Collaborated with cross-functional teams to streamline dispute resolution processes, improving average resolution time and customer satisfaction scores.

Premium Relationship Manager (PCARM) - RBL Bank Ltd - Maharashtra

(2023-03 - 2023-12)

• Managed corporate banking relationships including current accounts of SMEs, large corporates, and HNI clients with a combined portfolio value of ₹50+ Cr.
• Provided in-depth financial analysis including balance sheet review, cash flow modelling, and financial due diligence to support lending and investment decisions.
• Advised business teams on compliance requirements and operational capacity for new cash management products and service rollouts.
• Cross-sold deposit, trade finance, treasury management, FX, and private banking services to corporate clients, consistently meeting revenue targets.
• Handled end-to-end account management covering strategy development, implementation, operational controls, and ongoing performance monitoring.
• Developed commercial banking relationships with middle-market prospects and managed a diverse portfolio of forex transaction clients.

Deputy Manager - IDFC First Bank - Maharashtra

(2022-02 - 2023-02)

• Directed retail banking operations covering savings, current accounts, and asset products while maintaining strict regulatory adherence.
• Evaluated customer needs to promote targeted financial solutions through effective cross-selling and referral generation, contributing to branch revenue growth.
• Facilitated high-quality customer interactions through strategic problem-solving, reducing escalations and improving retention.
• Ensured full compliance with retail asset operational protocols and regulatory guidelines across all transaction types and client categories.

Sales Officer - Axis Bank Ltd - Maharashtra

(2020-01 - 2021-01)

• Authenticated client data and executed thorough due diligence on new and existing clients across diverse entity types: listed companies, SMEs, large corporates, SPVs, cooperatives, foundations, funds, governmental bodies, and financial institutions.
• Validated KYC documentation for client adoption and periodic reviews, ensuring accuracy and full regulatory compliance at every stage.
• Executed risk assessments for new client approvals and periodic evaluations, maintaining structured oversight across adoption and review workflows.
• Managed client adoption and periodic review streams ensuring all requests received timely approval in line with regulatory requirements and internal SLAs.
• Delivered value-added financial solutions through cross-selling of loans, mortgages, and share margin finance products.
• Evaluated and resolved customer disputes efficiently while upholding high service delivery standards and compliance obligations.

Bachelor of Arts - Business Economics - Mahatma Gandhi Vidyapeeth (2018)