Aditi Tyagi

To ensure a challenging position in a reputable to expand my knowledge, skills. To get a position where I can utilize my and also provide me financial stability and growth.

Quality analyst - Insight customer care solutions

(2021-01 - 2023-12)

• Led process improvement projects that helped operations meet and exceed quality standards.
• Created and revised procedures, checklist and job aids that resulted in process consistency and reduced error disputes.
• Problem resolution root cause analysis.
• Responsible for managing the division's employee suggestion

Quality analyst - 3i business solutions pvt Ltd

(2023-01 - 2024-12)

Training and quality

• Handling inbound, collection and sales process as training and quality.
• Hygiene audits and bau audits on regular basis.
• To ensure that the sevices offered meet the established standards of quality and client expectations
• Ensure that user expectations are met during the testing process
• Highlighting the areas to work upon to achieve the target in the process
• Giving the real time feedbacks and improve the quality of the process

Quality Analyst - Radical minds technologies pvt Ltd

(2024-01 - 2026-12)

• Handling the Customer support process as quality
• Daily BAU and hygiene audits for process improvement
• Sharing the insights of the process with the client
• Attending the external and internal call calibration
• Also prepare the PPT and decks for process review

B.com - CCS University (2017-12)

MBA - Symbiosis Pune (2020-12)

High school - Meerut Public Girls School (2012-12)

Intermediate School - Meerut Public Girls School (2014-12)