Tech. Manager | Software Management & Development
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Innovative and agile, results-driven IT professional with 17 years of rich experience in Project & Application Management, Software Development, and Team Leadership across Asset Management and Education domains.
Spearheaded cross-functional teams of FTEs and contractors, managing full SDLC, platform engineering, server migrations, automation, and DevOps processes. As an Application Owner, ensuring end-to-end functionality, performance, and compliance of critical enterprise applications.
Contributed to enhancing operational efficiency through process automation, SiteMinder MFA enablement, and decommissioning legacy systems—resulting in reduced downtime, faster deployments, and improved security posture.
Own application functionality and ensure issue resolution aligns with SLA and client expectations.
Lead a team of FTEs and contractors in development and platform engineering; assign tasks, conduct performance reviews, and support senior management goals.
Deliver management reports on application status, issue resolution, resource utilization, and SOP updates.
Collaborate with clients to define app performance metrics and oversee migration to new datacenter environments.
Establish and implement systems, procedures, and productivity standards; manage onboarding and training.
Serve as Scrum Master, managing Agile sprints, removing impediments, mentoring team, and coordinating with product owners and stakeholders.
Ensure compliance with organizational policies, regulatory standards, and audit requirements for applications.
Maintain application performance and security, manage server decommissioning, and handle certificate renewals.
Review and manage JIRA projects, ensure tollgate approvals, and deploy updates to appropriate servers.
Automate repetitive processes to boost efficiency and free up resources; implemented SiteMinder MFA integration.
Communicate effectively with stakeholders and leadership, providing updates and addressing project queries.
Proficient in DevOps tools including Jenkins, JIRA, Bitbucket, and Git for CI/CD, branching, and deployments.
Postgraduate Certificate in Business Management (PGCBM | 1 year) – From XLRI Jamshedpur, Jharkhand, India.
Master of Computer Application (MCA | 3 years) – From JIM Ghaziabad, UP Technical University, India.
Bachelor of Science (B.Sc. | PCM | 3 years) – From BND college, CSJM University, Kanpur, UP, India.
