Aditya Swarup

Dynamic Workplace Experience and Luxury Hospitality Professional with a proven track record managing high-end lobby operations, estate administration, and premium front office business units. Expert at executing VIP protocols, orchestrating vendor alignments, managing escalations, and optimizing workplace performance indicators. A strategic team leader with deep competency in corporate hospitality systems, client relations management (CRM), and delivering exceptional service standards for executive stakeholders, Fortune 500 clients, and premium residential asset communities.

Helpdesk Executive - DLF The Camellias (CBRE Payroll)

(2025-06)

• Formulate and direct day-to-day luxury front-of-house operations, ensuring strict compliance with premium corporate hospitality standards and site standard operating procedures (SOPs).
• Govern end-to-end Client Relationship Management (CRM) workflows, managing seamless move-in/move-out onboarding logistics, lease alignments, and high-priority cross-functional communication tracks.
• Drive root-cause analysis for workplace escalations, successfully resolving complex stakeholder grievances and resident queries to sustain an optimal Net Promoter Score (NPS).
• Coordinate directly with third-party vendors and facility management partners to audit physical assets and optimize lobby service levels.
• Generate detailed weekly operational reports, occupancy matrices, and service performance dashboards for executive leadership.

Guest Service Associate (Front Office) - The Oberoi Hotels & Resorts, Gurgaon - Gurgaon

(2023-06 - 2025-06)

• Executed elite front-of-house customer journeys across key business units, including Reception, Reservations, Guest Ledger Cashiering, Concierge, and the Business Center.
• Spearheaded VIP relationship management and guest preference mapping protocols for global dignitaries and corporate C-suite executives.
• Leveraged Opera Property Management System (PMS) to maintain complex guest profiles, audit room inventory matrices, and process financial cash/credit balances.
• Partnered with Sales, Banqueting, and Event Logistics teams to flawlessly coordinate high-volume corporate events and conferences.

Internship - JW Marriott Walnut Grove Resort and Spa, Mussoorie - Mussoorie

(2021-12 - 2022-04)

• Gained comprehensive, cross-functional experience across Front Office, Food & Beverage, Housekeeping, Sales, and HR divisions.
• Served as Event Logistics Coordinator, managing cross-functional communications, logistics, and strict operational workflows for high-profile governmental events and elite ceremonies.
• Liaised directly with high-ranking dignitaries and organizers, ensuring flawless project execution and absolute protocol adherence.
• Contributed to daily front desk workflows and supported peak-season, high-volume international guest arrivals.

BSc. - Hospitality and Hotel Administration - Institute Of Hotel Management (2020 - 2023) Goa

Diploma - Computer Application - National Institute of Electronics & Information Technology (NIELIT) (2019 - 2020)