Aditya Tomar

Detail-oriented CRM / Post-Sales Executive with 2 years of experience in real estate, specializing in customer relationship management, post-sales coordination, documentation, collections follow-up support, and customer query resolution. Experienced in managing customer records, maintaining booking and agreement documentation, coordinating with sales, accounts, and operations teams, and ensuring smooth handover of post-sales activities through ERP/CRM systems. Proficient in Advanced Excel, Farvision ERP, Salesforce, Power BI, basic SQL, and web development fundamentals.

Executive – CRM, Post-Sales & Operations - Karyan

(2024-12)

• Manage customer records, booking data, and post-sales documentation for real estate projects with high accuracy.
• Handle customer queries, documentation follow-ups, and coordination across post-sales activities to ensure smooth customer support.
• Track booking status, payment updates, and customer communication through Farvision ERP and internal CRM processes.
• Coordinate with sales, accounts, and operations teams for agreements, documentation, collections follow-ups, and issue resolution.
• Prepare MIS and project-related reports to support customer servicing and management review.

Trainee – CRM / Post-Sales Support - Dream City

(2024-06 - 2024-12)

• Assisted in customer record maintenance, booking updates, and sales/post-sales documentation for residential projects.
• Supported CRM and post-sales coordination by following up with customers and internal teams for documentation and updates.
• Helped resolve customer queries and maintained proper communication for smoother customer experience.
• Assisted in data entry, reporting, and day-to-day CRM support activities.

Bachelor of Computer Applications - Computer Applications - CCS University (2024)

Class XII - St. R.V. Convent School