Off Page SEO Specialist (Freelancer) - Fiverr
(2021-08 - 2024-03)
Worked as Off Page SEO Specialist freelancer on fiverr.
- Get links from niche-relevant and high-authority websites for better SEO impact.
- Maintain a mix of dofollow, nofollow, branded, and anchor-text variations.
- Engage with bloggers, influencers, and webmasters for link opportunities.
- Link building is a long-term process requiring regular efforts and monitoring.
Customer Care Specialist - Teleperformance
(2025-04 - 2026-05)
Customer-focused professional with experience in fintech support, delivering high-quality service for a global leader in cross-border payments. Started with live chat and email support, and progressed into community management, handling public-facing customer interactions across multiple digital platforms.
- Delivered customer support via chat and email, consistently achieving high CSAT, FCR, and quality scores.
- Managed high-volume interactions with accurate, empathetic, and timely resolutions.
- Handled high-value money transfer cases with strict compliance and zero-error accuracy.
- Ensured first contact resolution and escalated complex issues effectively.
- Maintained strong knowledge of fintech products, processes, and compliance.
- Met KPIs including AHT, adherence, and quality benchmarks.
- Managed customer engagement across social platforms using Sprout Social.
- Responded to app store and review platforms to maintain brand reputation.
- Delivered clear, empathetic, and brand-aligned public communication.
- Collaborated cross-functionally to resolve issues and enhance customer experience.
