Adityakumar Vishwakarma

BBA Finance graduate and Operations Executive with experience managing high-volume, non-voice support workflows. Skilled in executing backend account and transaction procedures, resolving customer queries via official email and live chat, and leveraging MS Excel and MySQL to maintain operational efficiency under strict SLA deadlines.

Operations Executive (Non-Voice Support) - Digitide (Airtel Payments Bank Account) - Hyderabad, India

(2026-02)

• Manage and resolve high volumes of customer inquiries received via official email channels and live chat systems within specified service level agreements (SLAs) and response times.
• Analyze customer issues regarding accounts, financial transactions, or banking services, executing backend database and system solutions with high accuracy.
• Maintain excellent written communication standards to deliver clear, professional, and accurate resolutions, boosting customer satisfaction scores.
• Collaborate with core banking operations teams to identify bottleneck issues and streamline transactional support pathways.

Operations & Coordination Intern - Magic Bus Foundation India - Hyderabad, India

(2023-12 - 2024-03)

• Completed a structured internship focused on operational program support and administrative coordination.
• Managed database entry, maintained student and training records with high precision, and prepared progress updates for program leads.
• Assisted in organizing operational timelines, tracking resource allocations, and managing documentation workflows.

Bachelor in Business Administration - Finance - Govt Degree College Khairtabad (2022 - 2025)

Higher Secondary Education - Sri Chaitanya JR College (2020 - 2022)

Secondary School Certificate - Sri Sai Niketan High School (2009 - 2020)