Admin Manager - Celtic Knots Communications PTY. Ltd.
(2020-02)
- Coordinated daily office activities, maintained filing systems, and organized schedules, meetings, and appointments.
- Entered and maintained accurate records in software, ensuring data consistency and completeness.
- Assisted with scheduling appointments, meetings, and travel arrangements to optimize team time management.
- Responded to emails, phone calls, and inquiries, providing timely and accurate information.
- Proficient in efficient data entry using Microsoft Excel, Google Sheets, and custom databases.
- Ensured data accuracy by cross-checking and comparing information across sources.
- Generated and formatted daily, weekly, and monthly reports for management.
- Utilized advanced Excel features (VLOOKUP, pivot tables) for data analysis.
- Achieved high accuracy and speed in data entry, minimizing errors.
- Ordered and tracked office supplies, maintaining inventory levels.
- Maintained confidentiality when handling sensitive information.
- Managed calendars, appointments, and travel arrangements for efficient time management.
Operation Executive - Fazila Enterprises - Kalyan, Thane
(2015-04 - 2018-06)
- Contacted new customers via B2B sites, discussing product details.
- Sent quotation files to customers through email or WhatsApp after discussions.
- Followed up on orders and resolved issues like product details and price negotiation.
- Sent proforma invoices/work orders detailing product, quantity, price, taxes, and payment/delivery terms after receiving PO.
- Processed orders in the system upon payment receipt.
- Shared dispatch details (vehicle no., driver info, quantity) with customers for better coordination.
- Sent invoices with delivery challans to customers via courier.
- Coordinated with customers on discrepancies and arranged executive inspections if needed.
- Issued cheques to suppliers and maintained purchase records.
- Sent data to CA for VAT returns, ITR, and C-forms.
- Managed daily expenses, petty cash, and new employee records.
- Processed monthly salary records.
- Handled transportation bills, maintained records, and cleared payments.
- Monitored customer outstanding lists and followed up on payments.
Customer Service Executive - Ottobock HealthCare India - Nariman Point, Mumbai
(2014-05 - 2014-08)
- Processing orders of medical devices like prosthesis parts e.g. prosthetic hand, leg, wheelchair, other mobility parts over India.
- Assisting sales management and team in all aspects of supporting the customer.
- Maintaining all the necessary records related to the customers & internal team.
- Respond to and follow up sales enquiries by post, e-mail, telephone and personal visit in office (absence of mktg. people).
- Coordinating with customer for PO's, forecast and order acknowledgements to appropriate personnel.
- Co-coordinating with factory for SFG & Dispatch on DTD basis.
- Follow-up with the transporter & courier for material & documents.
- Follow-up payment advanced with customers with sales department.
- Initiates required action for response to customer service requests for order changes, including the maintenance of order or customer information and communicates changes to the appropriate departments.
- Answers customer inquiries / communications as required & resolve issues by working with various departments.
- Receives inquiries from and contacts the regional offices & marketing personnel to resolve order-related issues, facilitate solutions.
- Provides back-up support to other group members in the performance of job duties as required.
- Coordinate with team members to ensure correct and detailed messaging / positioning, statements and specifications are delivered to customers.
- Providing data & reports to help the marketing team.
- Follow up with the parties for the overdue payments.
Customer Support Executive - Galaxy Surfactants Ltd.
(2012-11 - 2014-04)
- Prepared proforma invoices and orders in SAP based on customer POs.
- Processed payments (bank deposit/cheques) in SAP and monitored discrepancies.
- Released orders in the system and coordinated with the warehouse for dispatch.
- Sent dispatch details and managed product returns, issuing credit/debit notes for discrepancies.
- Prepared commercial invoices in SAP and collected C forms for out-of-state deliveries.
- Issued debit notes for missing C forms and updated C form status weekly.
- Allocated payments to invoices in SAP and submitted C forms to the sales tax department.
- Coordinated with customers for payments, dispatches, C forms, and order forecasts.
- Worked with Business Creation for price updates and new customer setups.
- Monitored back orders and product inventory availability.
Logistic Executive - Johnson & Johnson Ltd.
(2010-09 - 2012-10)
- Executed orders from affiliates, customers, and distributors for Indian States.
- Coordinated with affiliates, customers, distributors, and vendors for regional product supply.
- Managed drop shipment process for product and spare parts distribution.
- Planned and forecasted material requirements for logistics.
- Handled inventory and lot management.
- Coordinated with customers and suppliers on product availability, managing stock transfers.
- Issued credit/debit notes for short/excess product supplies.
- Monitored and retrieved back orders.
- Reported to Supply Chain Manager on monthly sales, backorder status, and customer reports.
- Worked with financial systems like Citrix (JD Edwards) and Octopus for multi-functional, multi-site integration.
