City Training Lead (M2) at Zepto Café (2025-04 – Present)
- Lead a team of trainers and oversee training and development activities across more than 100 cafés.
- Develop customized training programs for Cluster Managers, City Heads, and the Central CX team.
- Track talent progression and create career development pathways for front-line employees.
- Design and execute Reward and Recognition (R&R) programs.
- Manage end-to-end implementation of new initiatives, product launches, and SOP deployment.
- Lead pan-India projects involving beverage sampling initiatives and the establishment of Skill Development Centres (SDC).
- Drive large-scale projects, including Training Audit 4.0, Talent Progression Programs, and process improvement initiatives.
- Collaborate with cross-functional teams to improve operational efficiency and training effectiveness.
Training Manager (M1) at Zepto Café (2024-06 – 2025-04)
- Conducted induction and onboarding programs for newly hired employees.
- Delivered training sessions focused on customer service, food safety, merchandising, and product knowledge.
- Evaluated training effectiveness through assessments, audits, and On-the-Job Training (OJT).
- Conducted refresher training sessions for low-performing cafés.
- Supported operational teams in improving productivity and service quality.
- Developed learning materials and training schedules.
Store Manager at Jubilant FoodWorks (Domino's Pizza India) (2022-09 – 2024-04)
- Managed daily dine-in, takeaway, and delivery operations.
- Supervised kitchen teams, service associates, and delivery executives.
- Monitored sales performance and operational key performance indicators (KPIs).
- Implemented local store marketing initiatives to increase sales.
- Ensured adherence to food safety and hygiene standards.
- Controlled food costs, labour costs, inventory management, and cash handling activities.
- Managed shift planning, manpower allocation, and employee performance.
- Resolved customer concerns and ensured customer satisfaction.
Store Manager at Rebel Foods Pvt. Ltd. (2022-01 – 2022-08)
- Managed daily store operations and ensured the achievement of business goals.
- Controlled food costs, inventory levels, and wastage.
- Coordinated vendor management and supply chain activities.
- Managed manpower planning and shift scheduling.
- Prepared daily, weekly, and monthly performance reports.
- Led training and development initiatives for team members.
Assistant Store Manager at Rebel Foods Pvt. Ltd. (2020-08 – 2021-12)
- Assisted in store operations and administrative activities.
- Supported recruitment, onboarding, and employee training activities.
- Managed inventory records and stock control activities.
- Ensured compliance with food safety and hygiene standards.
- Assisted with customer issue resolution and operational improvements.
Management Trainee at Rebel Foods Pvt. Ltd. (2019-07 – 2020-08)
- Learned and executed daily operational procedures.
- Assisted in manpower planning and shift management activities.
- Supported inventory management and process improvement initiatives.
- Assisted in audit preparation and compliance management.
Industrial Trainee at The Park Hotel (2017-07 – 2017-11)
- Gained hands-on experience across various hotel departments.
- Assisted in food production and customer service activities.
- Learned quality assurance, food safety, and operational procedures.
