Warehouse Supervisor at Flipkart (2020-10 – 2022-02)
- Order Picking Operations
- Packing Operations
- Quality Check (QC)
- Inventory Audit
- Dispatch Management
- Inventory Accuracy
- Barcode Scanning (RF Scanner)
- Order Processing
- Team Coordination
- SOP & 5S Compliance
Team Lead at Flipkart (2024-03 – 2025-06)
- Last Mile Operations
- Team Management (40+ Associates)
- Rider Allocation & Attendance
- Daily Dispatch & Handover
- Shipment Tracking
- Cash Collection & Reconciliation
- KPI & SLA Monitoring
- Hub Operations & Inventory Control
Store Supervisor at Bigbasket (2025-06 – 2025-08)
- Managed day-to-day dark store operations.
- Ensured 10-minute order dispatch SLA.
- Supervised pickers, packers, and delivery partners.
- Maintained inventory accuracy and stock availability.
- Reduced order errors through QC and audits.
- Prepared daily operational and productivity reports.
Assistant Store Manager at Amazon (2026-04 – Present)
Managed end-to-end dark store operations, ensuring smooth order fulfillment and on-time dispatch. Supervised daily Picking, Packing, Quality Check (QC), and Handover operations. Maintained inventory accuracy through cycle counting, stock audits, and reconciliation. Monitored FIFO/FEFO practices to reduce product expiry and inventory losses. Ensured high order accuracy and SLA compliance for quick-commerce deliveries.
- Tracked KPIs including Productivity, Fill Rate, Pick Rate, Inventory Accuracy, and Customer Satisfaction.
- Led and trained store associates on SOPs, safety, and operational best practices.
- Coordinated with delivery partners to ensure timely order dispatch and route efficiency.
- Reduced stock discrepancies by maintaining accurate inventory records and timely replenishment.
- Conducted daily 5S, housekeeping, and safety audits to maintain a clean and compliant workplace.
- Handled damaged, expired, and return inventory as per company guidelines.
- Prepared daily operational reports using Excel and warehouse management systems (WMS).
- Managed manpower planning and shift scheduling to achieve daily productivity targets.
- Resolved customer order and inventory issues while maintaining service quality.
- Supported continuous process improvements to enhance productivity and reduce operational costs.
