Afbk Khan

Dynamic professional with a background in customer service, seeking a position in the travel and tourism industry. Offer bilingual Arabic, Urdu, English communication skills, public relations talent, and the ability to provide excellent customer support, personable and outgoing. Over 07 years and above of Hospitality Industry experience including in K.S.A., Yemen and in India.

Comfortable communicating with people from diverse backgrounds, occupations and cultures. Thrive on challenges and quickly adapt to new environments and responsibilities. Demonstrated leadership and teamwork skills required for success in the Hospitality industry.

Demonstrated ability to build positive client relationships known for maintaining a high client retention rate.

TRAVEL EXPERIENCE COUNSELOR - CARLSON WAGONLIT TRAVELS (CWT) - Sanali Info Park Road No.2 Banjara Hills, Hyderabad

(2022-09)

SENIOR TRAVEL CONSULTANT - SKY ROUTES - Banjara Hills, Hyderabad

(2022-07 - 2022-08)

Supervisor & Senior Travel Consultant - SADEEM TRAVEL & TOURISM (IATA) - Riyadh, Saudi Arabia

(2011-10 - 2017-05)

Familiar with CRS AMADEUS - working since last 15 Years.

• Handling all corporate clients sales, and walk-in customers.
• Have work experience with corporate Clients in implants like Cordy's Netherland based company & Infosys.
• Handling nearly 40-50 passengers on daily basis at back office.
• Handling customer orders and payments
• Booking and schedules
• Undertaking general administration
• Dealing with complaints
• Sourcing products and destinations, to meet consumer demands for bespoke travel and sustainable tourism.
• Issues and amenities of interest to consumers.
• Dealing with customer enquiries and aiming to meet their expectations.
• Overseeing the smooth, efficient running of the business.
• Handling the passenger related to their booking.
• Following up queues making the holding reservation into confirm.
• Dealing customer with related to booking order making passenger inform regarding about the flight time table & Schedule.
• Making passenger inform if the flight is delay and making the business class passenger to select the seat combination, helping the passenger to choose the meals on the board.
• Provide exceptional customer support via phone and email.
• Assist customer in locating tickets and placing orders over the phone.
• Account Management for existing customer base.
• Answer customer inquiries regarding order shipments and transaction tracking.
• Troubleshooting and problem solving as needed.
• Work with customers to insure timely delivery of tickets.
• Travel on short notice across the country to sporting events and concerts to handle last-minute ticket fulfillment.
• Have experience as implant co-ordinator, had worked in Infosys & Cordy's Software companies as a Implant co-ordinator.
• Airport assistance for International Passengers like Chairman, MD, Directors and other VIP's passengers.
• Issuing EMD's, re-issues, revalidations, refunds.
• Quoting 3-5 Airlines fare options to walk-in customers and clients along with fare rules.
• Had work on UMRAH GROUP packages
• Have experience on Hotel Bookings, Hotel packages

Travel Consultant - REGENCY TRAVEL SERVICES (IATA) - Beirut Street, Sana'a, Yemen

(2009-08 - 2010-10)

Counter Supervisor - INTERNATIONAL TRAVEL HOUSE (IATA) - ITC House, S.P. Road, Secunderabad

(2005-08 - 2009-02)

India's No.1 Company an ISO 9001 Travel Co

Counter Staff - ALJANDAL TRAVELS - Al-Jouf, KSA

(2002-04 - 2005-06)

GSA, Saudi Arabian Airlines

B.Com - Commerce - Osmania University

Airline Courses Training - International Fares & Ticketing Course - Trade Wings

Amadeus Central Reservation System (CRS) - Reservation Systems - Amadeus Training Centre

Galileo Central Reservation System (C.R.S.) - Reservation Systems - Galileo Training Centre

SABRE Central Reservation Ticketing System Course (C.R.S.) - Reservation Systems - Sabre Training Centre