Afsar Ahmad

Detail-oriented professional with experience in customer handling, KYC verification, and data entry. Skilled in managing financial records, handling customer queries, and ensuring accurate documentation. Familiar with loan and credit card processes, seeking an opportunity in the banking sector to utilize my skills.

Credit Card Executive - SBI BANK

(2025-02 - 2025-06)

• Handling customer queries related cards and loan services
• Assisting in KYC verification and ensuring data accuracy
• Following up with customers for pending payments and documentation
• Maintaining high-quality customer service and resolving issues efficiently
• Coordinating with backend teams for smooth loan processing
• Basic knowledge of loan recovery and customer interaction

Customer Support (Branch Operations)

(2025-06 - 2026-04)

Assisting customers with KYC verification and YONO registration, helping customers fill bank forms, resolving customer queries, collecting customer feedback, managing floor coordination, and supporting branch staff in day-to-day branch operations.

Master of Arts - M.A. - Allahabad state university (2020)

Bachelor of Arts - B.A - Kanpur university (2017)

Intermediate - Up Board (2014)

High school - Up Board (2012)