Transaction Monitoring Analyst (Manager) at Kotak Mahindra Bank (2026-04 – Present)
- Monitored transactions to identify suspicious activities and potential fraud.
- Analyzed customer accounts for compliance with regulatory standards and policies.
- Collaborated with teams to investigate alerts and escalate issues.
- Maintained accurate records of all investigations conducted, including findings, recommendations and follow-up actions taken.
- Collaborated with other departments such as Compliance, Risk Management and Legal teams to investigate any suspicious activity found during reviews or investigations.
- Coordinated with departments to ensure compliance with financial regulations.
- Managed schedules and workloads for team members effectively and efficiently.
Transaction Monitoring Analyst (Deputy Manager) at Kotak Mahindra Bank (2023-12 – 2026-04)
- Reviewed alerts generated by various AML systems to identify potential issues.
- Generated by the various AML system and transaction monitoring of (saving and current account) as per ML prospect.
- Analyzed customer transactions against profiles to identify potential money laundering risks. the customer profile to ascertain if the transaction poses any potential money laundering suspicion as per the initial review.
- Analyzed customer profiles to identify risk factors and red flags.
AML Analyst at Teleperformance (2023-07 – 2023-12)
- Investigation on trigger alert for each customer account
- Analyzed customer details and income activity patterns to assess risk profiles
- Conducted investigations on remaining activities to detect suspicious behavior or potential fraud
- Performing KYC checks to validate original document being submitted.
Sr Operation Executive at Qfix infocom pvt limited (2022-07 – 2023-07)
- Developed and implemented robust merchant KYC procedure, ensuring compliance with regulatory requirements and
- Maintained effective working relationships within operations support compliance and audit departments.
- Maintained effective working relationships within the company department for operation support, compliance, and audit.
Sr Operation Executive at Teleperformance (2020-10 – 2022-07)
Working for Abu Dhabi Islamic Bank
- Verified customer documents and account openings submitted by customer relationship officer to ensure compliance
- Completed reviews promptly to meet regulatory requirements
- Verified PEP and high-risk customers to mitigate potential risks.
Officer at IDFC First Bank (2019-07 – 2020-01)
- Sourced business from open market to meet sales targets.
- Planning and organizing sales call schedule
- Resolved customer complaints regarding sales and services to enhance customer satisfaction.
Customer Service Associate at First Source solution Pvt limited (2016-09 – 2018-11)
- Collaborated with Lloyds data on UK mortgage processes
- Verified personal and income details of customers to ensure accurate data entry
- Assessed various income types to confirm eligibility and compliance with UK documentation standards
