Afzal Pasha

Dynamic retail professional with a proven track record at Norwegian Cruise Line, excelling in customer service and product knowledge. Enhanced sales through tailored recommendations and adeptly managed inventory levels. Recognized for resolving customer issues effectively while maintaining a positive shopping experience. Committed to exceeding expectations and driving revenue growth.

Retail Sales Associate - Norwegian Cruise Line - Miami

(2024-03)

• Increased sales revenue through effective product recommendations tailored to individual customers.
• Greeted customers, assisting with product inquiries, selections, and purchases to enhance shopping experience.
• Resolved customer issues during returns and exchanges, maintaining professionalism and adherence to company policies.
• Monitored inventory levels for front of house supplies, ensuring timely communication of reordering needs to management.

Front Office Associate - Labonel Fine Baking - Bangalore

(2021-02 - 2024-02)

• Facilitated special requests from guests, enhancing their experience and fostering satisfaction.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
• Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
• Monitored inventory levels for front of house supplies, ensuring timely communication of reordering needs to management.

Bachelor of Hospitality Management - Hospitality Management - Sambhram College of Hotel Management (2019-06)