Agam Kulshrestha
E-commerce Operations Specialist
About
Results-driven E-commerce Operations Specialist with 6+ years of experience managing online store operations, process optimization, and team supervision. Experienced in Amazon Seller Central and Shopify platforms and supporting international e-commerce clients. Skilled in workflow optimization, team coordination, and client account support.
Experience
Ecommerce Operations Specialist - Freelance
(2023-04 - 2026-02)
- Managing Amazon and Shopify store operations for international clients.
- Handling product listings, catalog management, and listing optimization.
- Monitoring store performance and ensuring product data accuracy.
- Supporting client communication and account management.
- Coordinating with team members for operational tasks and updates.
- Conducting quality checks for product listings and catalog data.
Senior Process Associate - Acelerar Technologies Pvt. Ltd.
(2021-06 - 2022-08)
- Identified and resolved process inefficiencies to improve workflow performance.
- Managed client operational projects and supervised a team of 12 associates.
- Collaborated with internal teams to implement process improvements.
Process Associate - Acelerar Technologies Pvt. Ltd.
(2018-02 - 2021-05)
- Supported e-commerce operations using Amazon Seller Central and Shopify.
- Conducted data research and operational analysis for projects.
- Assisted in resolving workflow and process-related issues.
- Supervised a team of 6 members.
- Awards: WFH Prime Player Award (Q3 2020), Shining Star Award (Q4 2020).
Education
Bachelor of Commerce - Business Management - Dr. Bhimrao Ambedkar University, Agra
Intermediate - Commerce - A.S.A Inter College, Etah
High School - A.S.A Inter College, Etah
