System Engineer (SE) - TATA CONSULTANCY SERVICES (TCS)
(2021-03)
Quadient Inspire Developer with expertise in designing, developing, testing, and maintaining customer communication templates. Good experience in working with Banking and Insurance Domains.
- Designed, developed, tested, and maintained customer communication templates using Quadient Inspire Designer, Interactive, Automation, and Scaler.
- Developed personalized customer correspondence including letters, statements, notices, policies, invoices, and regulatory documents.
- Created reusable document components, templates, snippets, and business rules to improve development efficiency and maintainability.
- Worked with XML, JSON, CSV, and database inputs to generate dynamic customer communications.
- Implemented complex business logic using JavaScript and Groovy scripting within Quadient Inspire.
- Designed multi-channel customer communications for Print, PDF, HTML, and Email outputs.
- Performed document composition, template enhancements, defect fixing, regression testing, and production support.
- Participated in the complete Software Development Life Cycle (SDLC), including requirement analysis, design, development, testing, deployment, and production support.
- Performed root cause analysis for production issues and implemented permanent solutions to improve system stability.
- Collaborated with business analysts, QA teams, architects, and stakeholders to deliver customer communication solutions aligned with business and regulatory requirements.
- Conducted code reviews and followed coding standards, security guidelines, and development best practices.
- Supported document migration activities from Documaker to Quadient Inspire by redesigning and validating customer communication templates.
- Configured and maintained batch processing, scheduling, and document generation using Quadient Inspire Automation and Scaler.
- Prepared technical design documents, unit test cases, deployment guides, and release documentation.
- Worked in Agile Scrum methodology, participating in sprint planning, daily stand-ups, sprint reviews, retrospectives, and defect triage meetings.
- Mentored junior developers by providing technical guidance, knowledge-sharing sessions, and code review support.
- Developed and managed document templates using OpenText Exstream (OTX Designer & Design Manager) for enterprise communication solutions.
- Designed and implemented batch, real-time, and interactive documents, including customer letters, statements, and complex forms.
- Utilized Exstream modules such as Advanced Tables, Sections, and Dynamic Content Import to build scalable and reusable templates.
- Handled high-volume document generation and delivery, ensuring performance optimization and accuracy.
- Performed data processing and post-composition activities, including document splitting, sorting, and formatting.
- Mapped and integrated data from multiple formats such as JSON, XML, CSV, and TXT into Exstream templates.
- Implemented CSS styling within Designer to enhance document layout and presentation.
- Developed interactive and personalized customer communications, improving user engagement.
- Provided coding and implementation support for document composition and printing technologies.
- Generated and scheduled batch reports and jobs, ensuring timely delivery of business communications.
- Applied VBScript/JavaScript for scripting, validations, and automation within templates.
- Managed role-based security groups, ensuring proper access control and compliance.
- Collaborated with cross-functional teams to analyze requirements and deliver effective document solutions.
- Demonstrated strong analytical and problem-solving skills in troubleshooting document and data issues.
