Senior Operations Analyst - JPMorgan Chase & Co.
(2023-07)
- Act as the first point of contact for onboarding JPMC clients across multiple Lines of Business.
- Ensure AML/KYC compliance and adherence to regulatory requirements.
- Conduct client onboarding calls and explain CIB products and digital platform setup.
- Perform Customer Due Diligence (CDD), AML/KYC reviews, and risk assessments.
- Analyze ownership structures, financial statements, loan portfolios, and transaction history.
- Collaborate with Credit, Underwriting, Compliance, and business teams to resolve onboarding issues.
- Prepare pricing structures, billing statements, and validate client information using internal and external sources.
- Perform quality control (QC) reviews, monitor ageing cases and TAT, train new hires, and drive process improvements.
Operations Executive - Concentrix Daksh Services India Pvt. Ltd.
(2021-05 - 2022-10)
- Orchestrated end-to-end KYC processes, including initial screening, background research, and transaction investigations to mitigate financial crime risks.
- Leveraged public sources and subscription databases to identify PEPs, sanctions, and adverse media.
- Monitored financial activity to support AML compliance and regulatory audit readiness.
- Conducted training sessions for new team members, improving policy awareness and team performance.
