Ahel Nath

Results-driven Hospital Operations Professional with 5+ years of experience managing multispecialty hospital operations, front-office administration, emergency department coordination, insurance operations, revenue cycle support, and patient experience. Demonstrated expertise in improving operational efficiency, strengthening billing controls, reducing revenue leakage, and leading cross-functional teams across clinical and non-clinical departments. Skilled in operational reporting, workflow optimization, staff supervision, SOP implementation, and healthcare process improvement.

Recognized for driving service excellence while ensuring regulatory compliance and operational continuity within fast-paced healthcare environments.

Senior Operations Executive at Apollo Super Speciality Hospital (2024-09 – Present)

• Lead daily operational coordination across front office, emergency, inpatient, outpatient, insurance, billing, finance, and clinical departments.
• Drive revenue-generation initiatives by monitoring patient footfall, service utilization, referrals, admissions, diagnostics, and surgery conversions.
• Supervise front-office teams, staff deployment, duty scheduling, shift handovers, service standards, and operational escalations.
• Oversee insurance eligibility, pre-authorizations, Dhamani e-claims, rejection management, and pending approval follow-up.
• Review operational KPIs covering revenue, patient footfall, occupancy, referrals, admissions, service performance, and insurance processing.
• Monitored admissions, discharges, billing accuracy, package utilization, and revenue leakage.
• Manage patient complaints, operational incidents, service recovery, root-cause analysis, and corrective actions.
• Conducted staff training on SOPs, registration accuracy, insurance processes, billing, and customer service.
• Lead cross-functional process improvements with IT, Finance, Nursing, Medical, and Revenue Cycle teams.

Operations Executive at Apollo Super Speciality Hospital (2022-03 – 2024-09)

• Supported daily front-office, outpatient, inpatient, emergency, insurance, and billing operations.
• Coordinated patient registration, appointment flow, admissions, discharges, and departmental referrals.
• Coordinated insurance eligibility, pre-authorizations, Dhamani e-claims, claim rejections, and pending approvals.
• Verified billing documentation, patient details, insurance records, and service entries to minimize operational errors.
• Coordinated with clinical and support departments to resolve patient-flow and service-related issues.
• Maintained SOP documentation, operational records, and compliance requirements.
• Tracked doctor-wise surgery conversion performance against assigned targets and shared regular updates with consultants

Assistant Manager at SK Zoom Security Services (2020-01 – 2021-11)

• Managed daily business operations, workforce scheduling, documentation, and client service coordination.
• Supervised frontline teams while ensuring adherence to operational procedures and service standards.
• Coordinated staff deployment and monitored operational performance to maintain uninterrupted service delivery.
• Prepared operational reports and maintained compliance documentation.
• Resolved client issues promptly while improving customer satisfaction and operational efficiency.

Bachelor of Business Administration in BBA (2018-01)