Ahmed Abdul Sami

Results-driven professional with experience in Google Ads management and customer support. Skilled in running and optimizing digital campaigns, analyzing performance metrics, and improving conversion rates. Adept at handling customer queries through multiple channels while maintaining high satisfaction levels. Strong communication, problem-solving, and data analysis abilities with a focus on enhancing both marketing performance and customer experience.

Customer Service Representative - Sykes business services Pvt Ltd. - Hyderabad

(2020-03 - 2022-08)

• Managed and optimized Google Ads campaigns to drive traffic and improve conversion rates
• Conducted keyword research and monitored campaign performance (CTR, CPC, conversions) to make data-driven improvements
• Created and tested ad copies and landing page variations to enhance campaign effectiveness
• Handled customer queries via phone, email, and chat, ensuring prompt and accurate resolutions
• Maintained high customer satisfaction through professional communication and problem-solving
• Tracked and documented customer interactions using CRM tools for better service management
• Analyzed customer feedback and campaign data to identify trends and improve both marketing and support strategies
• Collaborated with internal teams to resolve complex issues and optimize overall customer experience

Customer Service Executive (Retention team, Lead Generation) - Tata AIG General Insurance Pvt Ltd. - Hyderabad

(2018-10 - 2019-04)

• Conducted outbound campaigns to educate customers about their motor insurance policies, driving engagement and renewal awareness
• Generated and nurtured leads through multi-channel communication (calls, email, and chat), improving conversion rates
• Converted qualified leads into sales by effectively communicating product value, offers, and benefits
• Maintained and updated customer data, supporting accurate targeting and follow-ups for marketing campaigns
• Analyzed customer interactions and feedback to identify upselling opportunities and improve overall campaign performance

Business Associate (BAU) - Vertex Customer Solutions India Pvt Ltd. - Hyderabad

(2014-11 - 2016-12)

• Managed inbound customer interactions by onboarding new users, explaining product packages, and ensuring a smooth post-purchase experience
• Promoted newly launched products, premium packages, and set-top boxes, contributing to upselling and revenue growth
• Handled customer data verification and maintained accurate records, ensuring high data quality for customer management systems
• Resolved billing, service, and network-related issues efficiently, including basic troubleshooting and coordinating with technical teams
• Delivered high customer satisfaction through effective communication, problem-solving, and identifying opportunities to enhance customer experience

Masters of Business Administration - Marketing - Osmania University (2014-09 - 2016-09)

Bachelor's in Commerce - Commerce - Osmania University (2009-09 - 2014-09)