Assistant Facility Manager at Avani Riverside Mall (2025-06 – 2026-02)
- Managed daily facility operations and service delivery.
- Led on-site teams and coordinated with vendors for smooth operations.
- Prepared MIS reports and monitored operational performance.
- Ensured quality standards and SLA compliance.
- Maintained high levels of client and stakeholder satisfaction.
Assistant Facility Manager at HDFC Bank (Cushman & Wakefield) (2023-12 – 2025-03)
- Oversaw day-to-day facility operations and maintenance.
- Managed vendor performance and service delivery.
- Generated MIS reports and tracked key operational metrics.
- Ensured adherence to quality and compliance standards.
- Maintained excellent client satisfaction levels.
Facility Executive at ISC Cognizant (JLL) (2022-07 – 2023-11)
- Supervised daily facility operations and support services.
- Coordinated with vendors and service partners.
- Prepared operational reports and compliance documentation.
- Ensured smooth service delivery and customer satisfaction.
- Maintained operational excellence through SLA monitoring.
Assistant Site Manager at Amazon (2020-04 – 2022-06)
- Managed site operations and service quality.
- Led teams and coordinated vendor activities.
- Monitored service standards and operational efficiency.
- Prepared management reports and implemented corrective actions.
- Ensured client expectations and SLA requirements were achieved.
Site Manager at Deloitte (2015-05 – 2020-08)
- Managed complete site operations with focus on quality and compliance.
- Handled vendor management and client interactions.
- Conducted audits, inspections, and service reviews.
- Maintained safety, security, and housekeeping standards.
- Achieved high levels of client satisfaction and operational efficiency.
Operations Executive at The Central Court Hotel (2014-08 – 2015-03)
- Managed guest service operations and vendor coordination.
- Ensured quality service delivery and customer satisfaction.
- Assisted in administrative and operational reporting activities.
Store Manager at Cafe Coffee Day (2012-08 – 2014-08)
- Managed store operations, staffing, and customer service.
- Achieved operational targets and maintained service standards.
- Supervised inventory and vendor coordination.
- Ensured customer satisfaction and team productivity.
Assistant Store Manager at Jubilant FoodWorks (Domino's Pizza) (2010-05 – 2012-08)
- Managed daily store operations and customer service.
- Assisted in team handling, inventory management, and reporting.
- Ensured compliance with operational standards and procedures.
- Supported achievement of sales and service goals.
