Aishika Nandy

Strategic professional excelling at aligning client priorities with innovative data solutions, mastering new technologies, and turning customers into success stories via impactful analytics.

Solution Specialist at Workativ (2023-08 – 2025-01)

• Customised off-the-shelf products to meet client needs, boosting functionality and user experience.
• Leveraged Power BI dashboards in solution reviews to swiftly pinpoint and resolve issues, fortifying stakeholder relationships.
• Coordinated with DevOps for seamless post-deployment operations.
• Partnered with sales to uncover upselling opportunities, driving revenue growth.
• Tested products, features, and bug fixes, enhancing quality and satisfaction.

Assistant Manager at Think & Learn Pvt. Ltd. (Byju's) (2022-05 – 2023-06)

• Set monthly goals and tracked KPIs, ensuring team success.
• Supported senior management in streamlining operations to meet objectives.

Team Lead at Think & Learn Pvt. Ltd. (Byju's) (2022-01 – 2022-05)

• Trained new joiners, accelerating skill development, and team readiness.
• Audited customer interactions, driving performance gains, and success metrics.

Product Specialist at Think & Learn Pvt. Ltd. (Byju's) (2019-11 – 2022-01)

• Drove pilot projects to launch new business models ahead of schedule.
• Mastered critical and social media escalations for swift, high-impact resolutions.

B.Tech in Electrical Engineering – Siliguri Institute of Technology (2019)