Aishwarya Aggarwal

Certified Servicenow Developer holding 4+ years of experience. Develop solutions for ITSM, update sets, notifications, ITIL process. Posses advance Servicenow Technical skills- Business rules, Script Includes, Client scripts, UI Policies, ACL's, Notifications, SLA's and ITSM PRO SUIT (NOW ASSIST, Generative AI, Agentic AI).

Sound

Knowledge on Agile, waterfall development methodology used during implementation of projects. Hands on experience working on ITOM(Discovery, mid-server, CMDB, IRE, CMDB Health Dashboard), HRSD(HR Profile, Case management, HR Service, Employee Lifecycle, HR Role, HR Group). Creation of new Service Catalog items, order guides, record producer.

Worked on Reports and Dashboards, Integration with 3rd party. Performed monthly release activities including migrating update sets from UAT to Production. Involved in designing, configuring and maintainence of servicenow VA (virtual agent) to automate responses to end user queries.

Have worked in NOW ASSIST Generative AI and LLM's to create custom skills, data kit, Agentic AI.

Certifications: Certified Implementation Specialist HRSD(CIS HRSD), Certified Application Developer(CAD), Certified System Admin(CSA).

SERVICENOW DEVELOPER(CSA, CAD, CIS) at INMORPHIS PVT Ltd (2025-04 – Present)

Worked on Servicenow ITSM, HRSD requirements, Now Assist AI

SERVICENOW DEVELOPER(CSA, CAD, CIS) at COFORGE Ltd (2024-03 – 2025-03)

Worked on Servicenow platform on ITSM requirements.

SERVICENOW DEVELOPER at TECHBERAWAA PVT.Ltd (2023-09 – 2023-12)

Worked on Servicenow platform across ITOM module

SERVICENOW DEVELOPER(CSA, CAD, CIS) at ERNST AND YOUNG LLP (2021-12 – 2023-02)

Worked in Servicenow tool for solving ITSM module requirement.

Integrated B.tech+ M.tech in COMPUTER SCIENCE ENG. – GAUTAM BUDDHA UNIVERSITY(STATE GOVT.) (2015-08 – 2020)

INTERMEDIATE(12th) – LORD MAHAVIRA ACADEMY (2015-06)

MATRIC (10th) – LORD MAHAVIRA ACADEMY (2013-05)