Aishwarya Kadam

SAP SD Consultant with 3.2 years of experience in SAP SD Application Support and Order-to-Cash (O2C) processes. Experienced in resolving production support issues related to Sales Orders, Pricing, Delivery, PGI, Billing, Customer Master and Partner Determination. Worked on incident management, service requests, change requests, testing (SIT/UAT), and business user support using ServiceNow and JIRA.

Good understanding of SAP SD configuration including Sales Document Types, Item Categories, Schedule Line Categories, Copy Control, Pricing, and Delivery processing.

SAP SD Consultant - Infosys Ltd. - Pune, India

(2023-03 - 2026-02)

Project Details: SAP SD Implementation and Support. Client: Global Manufacturing Client

• Provided L2 and L3 support for SAP SD Order-to-Cash (O2C) business processes by resolving incidents and service requests within SLA.
• Supported business users in resolving issues related to Sales Orders, Pricing, Delivery, PGI, Billing, Customer Master, and Partner Determination.
• Performed root cause analysis by validating master data, sales documents, pricing conditions, and document flow to resolve business issues.
• Worked on minor SAP SD configuration changes such as Sales Document Types, Item Categories, Schedule Line Categories, Copy Control, and Pricing under senior consultant guidance.
• Assisted in implementation activities by supporting business requirement analysis, configuration validation, and functional testing.
• Participated in Unit Testing (UT), System Integration Testing (SIT), and User Acceptance Testing (UAT), including defect analysis and retesting.
• Supported data validation, cutover activities, and go-live support to ensure a smooth business transition.
• Coordinated with MM, FI, and TM teams to resolve cross-functional issues impacting the Order-to-Cash process.
• Worked with senior consultants on enhancements and change requests, ensuring successful deployment and post-production support.
• Successfully provided SAP SD production support for Order-to-Cash (O2C) processes by resolving incidents and service requests within SLA.
• Played a key role in resolving issues related to Sales Orders, Pricing, Delivery, PGI, Billing, and Customer Master, improving business process continuity.
• Contributed to successful project deliveries by preparing test scenarios, executing test cases, documenting defects, and supporting business users during UAT.
• Recognized for quick issue analysis, effective communication with business users, and timely resolution of critical production issues.

Bachelor of Technology - Electronics and Telecommunications Engineering - Padmabhushan Vasantraodada Patil Institute of Technology, Budhgaon (2018-07 - 2022-05)