Aishwarya Rathore

Learning & Development professional with 8+ years of experience in designing and delivering learning solutions across EdTech, Retail, Higher Education, and Skill Development sectors. Proven expertise in Training Needs Analysis (TNA), process and soft skills training, onboarding, Train-the-Trainer (TTT), learning operations, and stakeholder management. Experienced in driving capability-building initiatives, coaching teams, developing learning content, and using data-driven insights to improve training effectiveness and business performance.

Passionate about creating engaging learning experiences that enhance employee capability and support organizational growth.

Assistant Manager – Learning & Development - College Dekho (Girnar Soft) - Jaipur

(2023-05 - 2026-07)

• Led end-to-end Learning & Development operations for faculty members across 12 university partnerships and 97 academic batches.
• Designed and delivered structured onboarding, process training, and Train-the-Trainer (TTT) programs to ensure consistent learning delivery and faculty readiness across the university.
• Conducted Training Needs Analysis (TNA) using learner feedback, quality audits, and performance data to identify skill gaps and designed learning modules.
• Facilitated process, communication, presentation, and soft skills workshops to strengthen faculty effectiveness and enhance the learner experience.
• Coached faculty through regular observations, feedback sessions, and performance improvement plans, driving continuous capability development.
• Partnered with Academic Heads and cross-functional teams to identify learning needs, enhance processes, and drive seamless program delivery.
• Managing monthly learning dashboards and MIS reports to monitor training completion, Faculty performance and design training modules accordingly.
• Coordinated Industry Connect sessions, expert masterclasses, and live projects to provide practical learning exposure and enrich the overall training experience.
• Reviewed stakeholder feedback and performance insights to drive continuous improvements, contributing to a 50% increase in admissions through stronger institutional collaboration.
• Supported BOS design, syllabus creation, and UGC/NAAC audit readiness documentation in annual audit.

Senior Process Trainer / Sales Trainer - Big Basket - Indore

(2020-10 - 2023-04)

• Sole Senior Trainer for 5 LOBs — owned all training needs, scheduling, and delivery citywide.
• Delivered NHT, NPRO, refresher, Performance improvement(0-30 days, 0-60 days, 0-90 days) and soft skills programs across 15–20 batches/month.
• Trained 1,000+ employees/year — highest volume in Indore cluster; maintained 4.5/5 satisfaction rating.
• Executed B2B and B2C Sales Capability Training using consultative selling frameworks for MP and Gujrat region.
• Conducted TNA and skills gap analysis to prioritise training across 5 Lines of Business.
• Coached managers on performance gaps; fed delivery insights back into program design.
• Launched 'Customer Appreciation Awards' — improved CSAT and reduced attrition.

Soft Skills Trainer – Department Lead - Indore Institute of Science & Technology - Indore

(2019-09 - 2020-06)

• Led the Soft Skills department independently; facilitated 10 hrs/week across B.Tech, MBA, and Pharmacy programs.
• Designed Mock Campus Drive simulations and placement-readiness curriculum from scratch.

Trainer – English & Soft Skills - Aditya Birla Skills Foundation - Indore

(2018-04 - 2019-08)

• Managed 7 batches/cycle (140+ learners); delivered blended learning via English Edge LMS.
• Mentored 3 batches of new trainers; co-created Train-the-Trainer Boot Camp content.

Trainer – IT, English & Soft Skills - Ask Horizon - Bhopal

(2014-04 - 2018-03)

• Delivered IT, communication, and employability training across national Skill Development Programs.
• Facilitated personality development seminars and placement workshops across institutions.

PGDM - Project Management - MIT School of Distance Education (2023 - 2025)

B.E. - Computer Science - Mahakal Institute of Technology (2010 - 2013)

Polytechnic Diploma - Computer Science - Govt. Women's Polytechnic College (2007 - 2010)