Aishwarya Shet

Senior Software Developer with experience in network automation using Python and Ansible, now specializing in building end-to-end Generative AI applications. Hands-on expertise in developing LLM-based systems using LangChain, LangGraph, and CrewAI, with a strong focus on multi-agent architectures and real-world automation workflows. Experienced in designing Retrieval-Augmented Generation (RAG) pipelines and building intelligent systems that leverage contextual data for accurate response generation.

Developed agent-based solutions for healthcare query handling and ServiceNow ticket automation, enabling efficient decision-making and reduced manual effort. Skilled in prompt engineering, API integrations, and building scalable, production-ready AI applications, with growing experience in cloud-based AI solutions.

Senior Software Developer - Microland - Bengaluru, India

(2021-12)

• Engineered end-to-end network automation solutions to autonomously process and resolve ServiceNow incident tickets
• Developed scalable automation frameworks using Python and Ansible, significantly reducing dependency on manual operations
• Integrated automation workflows with ServiceNow APIs for seamless ticket ingestion, analysis, and resolution
• Automated repetitive network troubleshooting and eligibility workflows, improving efficiency and consistency
• Reduced manual intervention by 30% through intelligent automation and workflow optimization
• Automated over 40% of incoming ServiceNow tickets and eligibility cases, increasing system reliability and operational throughput
• Improved the automation index by enabling a higher percentage of tickets to be resolved without human involvement
• Designed reusable and modular Ansible playbooks to standardize and scale network operations
• Collaborated with cross-functional teams to identify automation opportunities and continuously optimize processes
• Exploring integration of AI-driven automation for ticket resolution workflows.

B.E - Electronics And Communications - RNS Institute of Technology (2019-07)